Cons: i showed up with my printed out confirmed , reserved reservation for a car for 8 day rental and got to office, no cars... after 2 hrs of calls and saying I'm not leaving without a car.. hertz send me to their repair center and they gave me one. ran fine, just had no shocks left so handled very poorly.. then, they tried to charge me more since they had no cars for me under my reserved contract... horrible customer service my local office manager also... she was sick from eating some food she liked by had allergic reactions to, but kept eating it?????
i'll avoid hertz at all costs..!! joe austin tx.
Aug 6 2016
Pros: Great, fuel-efficient car; easy pick-up and drop-off
Oct 14 2016
Car was fine. But Off Airport Location was a drag
Cons: Car was not available at the airport. We had to take a $30 cab ride plus tip to get the prepaid car at a distant in-town Hertz location. We had to wait for a car to be prepped, when cars had been available at the airport.
Oct 16 2016
Pros: The customer service was excellent. Martin was very personable.
Cons: The rental car had a long scratch on the driver door, but they were already aware of it so we didn't have any problems with that.
Apr 14 2016
Pros: The next day they did help, by picking us up at the hotel, getting us our car and on our way. Just wish they would have called when we weren't there exactly at 6 so we wouldn't have had to waste a night of our vacation. Lesson learned don't rely on just internet for booking. Always call and talk to real people!
Cons: I had put a pick up time of 6 PM but arrived at 6:12 having taken an airport shuttle to the wrong Hertz location first. Sadly they closed at 6, (not sure why they allowed a pick up time at the exact time they would be closing?) so we were not able to get our car. After trying to find some sort of solution ended up having to stay a night in a hotel in Albuquerque until the next morning.
May 27 2016
Pros: Easy drop off.
Cons: Pick up location was not where we had thought when making the reservation. As a result our reservation price was not honored and I had to start again. It ended up costing over 100% more. There was only one employee at the counter when we arrived, with 4 people in line. As a result the whole transaction took about an hour. I was given an "upgrade" to a Ford Fiesta. Wow! Insurance seemed a bit exorbitant.
Jun 2 2016
Pros: Clean new car. Great cruise control for adjusting driving speeds. Good aircon. Quiet ride on the highway...smooth transmission with a compression setting appropriate for descending down the mountain without having to ride the brakes.
Cons: No briefing from rental agent regarding the remote, keyless starting feature of the Mazda 3. I had never seen one before. Had to ask because couldn't figure out how to start the car.
The remote can be affected by near by radio tower radiations. I had to try a couple of dozen times from different positions around the car to lock the doors with the remote when parked at the top of Sandia mountain near Albuquerque. The radio towers at the top of the mountain can disrupt the signal from the remote. Finally got it locked, but discovered that there was a hidden key inside the remote. So was able unlock it at the one key hole (drivers side only). Fortunately the car started with no problem.
Aug 25 2016
Happy with car but not with Hertz
Pros: When car was picked up the young man that took care of my rental
was new and he tried hard to do things as he was told by the woman
Cons: Brought car back 1 day early and was told I wouldn't get a pro-rated
refund due to it being a weekly rental.
I didn't like the high pressure that was put on me to take
their insurance after I had my insurance applied to the car while I was
driving it, this was done by the woman.
Oct 5 2016
Cons: There was no car available for pickup at 8 a.m. and no guarantee that there would be any car available that day, despite a confirmed reservation. Fortunately a car was returned about 10:40 a.m. and I happened to be there to pick it up, or it would have been given to the next customer, despite my telling the agent that I did want the car and would come in to pick it up when they called me. There was a couple that reserved for 1 p.m. that was there and would have been given the first returned car.
So it was very disappointing and a little stressful to have to wait for 2 3/4 hours, have to contemplate and work on contingency plans, and learn that the agents would have given the car to another client, even though I said I would come in to pick it up when they called me that one had been returned.
Oct 15 2016
The best customer service!
Pros: The staff was helpful, friendly and went above and beyond to be helpful during the super busy time of Balloon Fiesta. We would definitely return to Hertz again.
Cons: I flew into Albuquerque Avis said my rental was at a location 30 minutes away and I had to rent a vehicle for 3x the original rental rate. They had me hostage I had no choice, my reservation was in the system and nothing was attempted to help other that take advantage of the situation.
Jun 26 2016
Cons: Office was unattended during normal posted hours. No drop off envelopes in box. Charged extra 15$ for fuel/service for no reason.
Jul 8 2016
Great Experience!! Easy, Quick and on the Road :)
Pros: Great Price, Friendly Staff, Great Experience!
Did not get the rental because the office was clos
Cons: My assumption was that the Enterprise office was at the airport. This was wrong. My plane arrived at 7PM. This rental was placed at a downtown office that closed at 6PM. I had to rent from the Enterprise at the airport. They didn't have an intermediate car so I paid $184 instead of the $107 quoted. Kayak did not share everything I needed to know. Disappointing.
Oct 6 2016
Pros: Drop off was super quick and easy!
Cons: Wasn't aware of the deposit charge. The deposit was accidentally charged twice, then one charge was immediately refunded, however in that interim my bank charged me an overdraft fee. Took me about 20 minutes at the bank to get it reversed.
Oct 20 2016
Quick and easy
Pros: Friendly and helpful staff. Checking in was super fast and easy even at a different location. Nice car too. Very happy!