Pros: The check out was quick and easy. Friendly attendance.
Cons: The cost of daily insurance. $22 or $24 per day to protect from a windshield crack? The first vehicle already had a chip and was about to break. We upgraded to a SUV. There was a tire out of balance that made for a poor ride. We never expect Durango to have super clean cars. This was better than our past experiences.
Jul 19 2016
Pros: Great car and super easy pickup at the Durango airport
Sep 11 2016
Avis Rent a car
Pros: It was at the airport!!!
Cons: The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all.
When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.
Cons: Reserved a vehicle over the phone. Went to pick it up a couple of hours later....clerk claimed that she ".......couldn't find our phone number," in order to confirm our reservation. Upon arrival at pick up point, we were told that there "....weren't any vehicles left to rent," due to the fact that they couldn't call us. Phone number was given.
Sep 5 2016
Car was not ready/dirty/mgr difficult
Pros: The shop in Kalispell was great - refunded costs and very concerned
Oct 6 2016
Pros: The manager went above and beyond his normal duties to make sure everything was done well. He is very professional.The man cleaning the cars was very hard working and is positive and good natured. The woman who drove me back to my hotel is the model employee.