Pros: Really competent, efficient, and kind at the rental desk.
Jul 9 2016
Pros: Front desk at PWM was extremely helpful and nice.
Oct 21 2015
Great customer service! Prompt in and out.
Cons: Price was 25% high and all the extra fees which total another 25% are very annoying
Apr 4 2016
Pros: Great cust service.
Apr 19 2016
Pros: Customer service was excellent. Easy to pickup and drop off.
Apr 25 2016
Pros: Car clean which was comfortable and performed well Desk staff was attentive and efficient, explained options to the contract well Good value
Cons: Did not like that the rental site did have the catagory of car I had requested and had been confirmed Although the alternative car drove well, it was unnecessarily larger and traveling the distance I did more expensive.
Apr 27 2016
Pros: The returned my ipad mini that I left in the truck!!! Thank you.
Jun 4 2016
Pros: The agent "Paul" at PWM recognized me as a regular customer and remembered my preferences. Rented a new Corolla. Excellent car and service.
Jun 19 2016
Pros: We found a great price for a car rental from Portland, Maine to Manchester, NH. We also LOVED our Elantra - great gas mileage, and the trunk fit all four of our suitcases.
Jul 10 2016
A lot of hidden fees
Pros: The car itself was fine.
Cons: There were a lot of hidden fees. My rental was supposed to cost $165 for 8 days yet when I returned it two days early it actually cost me $220 and that was after they tried to charge me $340 dollars. I've rented cars several times and always was happy with my experience, this is the first time I felt mislead. This also happens to be the first time I went through Alamo and KAYAK.
Pros: They were very personable and matched my price from another company. The car was exactly what we needed and it was in excellent condition. I had never driven an Infinity before, so that was another plus. They introduced us to the type of people we continued to meet in Maine: very friendly and courteous. Would use them again without question.
Cons: I cannot think of anything that was a problem.
Sep 17 2016
Pros: Car was very new with great phone plugin support
Cons: Agent messed up my rate, so I had to renegotiate after dropoff. Also car reeked of Armorall, now my belongings still have the smell!
Jan 17 2016
Pros: Everything was great from beginning to end. The car as well as customer service /support
Feb 9 2016
Pros: Responsive staff on a car switch and emergency dropoff to another location due to weather. Staff was accommodating and friendly and we enjoyed the brand new DodgevDurango immensely.
Apr 7 2016
Pros: At the Portland jetport in Portland Maine customer service is excellent. Vehicle quality. Upgrades. Reception walked me to my car where it was driven to me and controls were fully explained. I never once have had an issue with Enterprise.
Cons: They pushed hard to sell insurance even though I was fully covered to rent.
Apr 9 2016
Pros: Drop off went as planned in Portland
May 9 2016
Pros: The staff at PWM airport was great!
May 9 2016
Pros: nice car
Jun 26 2016
Not what I expected from Enterprise
Pros: I reserved a compact SUV (Jeep Renegade or similar) for a week, agreeing to pay a good bit more than I could have for a smaller vehicle. My reservation was made a month in advance, and confirmed 24 hours ahead. When I arrived, no compact SUV's were available, no apology was made, and I was offered an "upgrade" to a full-size SUV or minivan - definitely NOT what I had in mind. I was then offered a VW Jetta for a $50 discount - which still left me paying about $50 more than it would have cost me had I reserved a compact car in advance from any of several other companies - but I was tired, it was late, an dI had no other viable options, so I settled for it. The customer agent tried very hard to get me to pre-purchase my gas - stating that gas stations were charging $0.20 more per gallon (not true - their price was the same.) He also stated that I would be charged only for the amount needed to top off the tank when I returned the car, which was in direct conflict with the sign on the wall behind him saying that I'd be charged for a full tank. I politely declined - twice. He said the care had been "pre-inspected" for damage and asked me to initial the "no damage" field. The garage was too dimly lit to see any damage, but, the next morning in daylight at my hotel, I found (and photographed) numerous scratches and dents. I also discovered that only one of the two key fobs worked. About mid-week through my rental, the "INSPEC" light came on every time I started the car, but when I called about it, I was told not to worry about it. When I returned the vehicle, no-one was around to check me in, but as I was walking away from the car, someone finally appeared, so I walked back just to make sure they didn't charge me for the scratches and dents (they didn't.) Overall, not a very satisfying experience, and certainly not up to the personalized service I've received in the past from Enterprise.
Pros: I liked how close to terminal Hertz is, easy to pick up and drop off. Car was clean.
Cons: The car needed a tune up. Tried to exchange it twice but other locations were very remote and didnt have cars to give to me
Aug 6 2016
Excellent customer service
Pros: Seth was very helpful and pleasant to work with. I will definitely rent here again on my frequent visits to Maine.
Aug 23 2016
Pick up location was closed after pick up time
Cons: They never should have allowed the reservation to be made. I requested a 6pm pick-up time and the location closes at 6pm! I had to get a car at another location and go through the hassel of getting a refund on the first car. Not fun!
Aug 29 2016
I was charged extra above quote on my confirmation
Pros: Car was fine. No problems.
Cons: I was charged above the quoted price that was on my confirmation. The rep told me that this was airport taxes. Apparently, the booking was made for an off-site location rather than the airport, even though I was flying into the airport. I would not get a rental from this site again because of that. They should honor the quoted price.