Cons: They refused to find us an alternate car at amother carrier when they ran out of cars. The counter help said he was sorry and shrugged his shoulders each time I asked him for something he could do in lieu of nothing.
What a shitty experience I'll not repeat. As someone who travels weekly for business, I'll be sure to never rent with Dollar after this charter experience, nor allow anyone from my team to do the same.
Oct 21 2015
Pros: All super easy and convenient!!
Oct 21 2015
Cons: pick up with insurance info was a pain wasnt told before what i needed i had to have my wife fax it over
Apr 11 2016
Customer service needs work
Pros: Everything went as planned as far as the rental and what I expected.
Cons: They need to do a better job setting clear expectations and disclosing what will happen if and should you hold the rental with a debit versus credit card.
We were given misinformation on the hold for DC and it was held for double the amount discussed- not a very good way to start the deal.
They then charged the entire amont of the hold and I had to wait several business days after the return of the car for the hold to release.
When I called to find out what happened the service rep was incredibly rude, I haven't had a customer experience that poor in a long time. You could tell he didn't care about the job and probably has gotten fed up explaining the DC hold. This rep was frustrated from the get go we had to speak to his manager to get the confusion cleared up.
Apr 14 2016
Couldn't Ask For Bette
Pros: I booked a compact car, but got a minivan. Great for hauling several folks around.
Cons: I guess the minivan got a "bit" less mpg then a compact car would have.
Apr 30 2016
Pros: Great price
Cons: No one in the outside booths when we left
May 9 2016
Easy pick up and drop off with great value
Pros: I did not have to wait long in line since agents came out to assist as soon as they saw a line form. The extras offered were reasonable. I got a Subaru Forester that was clean and updated with Bluetooth and Pandora radio.
Jun 18 2016
Jul 30 2016
Overall Good, but Misleading about Gas Prices in S
Pros: Check-in was relatively painless.
Cons: Slow service at the counter checking in. Worse was telling me that gas was significantly more expensive in Spokane than the fill up option, which it wasn't, so I ended up losing a little over $11 in that transaction.
Pros: The agents were helpful in assisting me with alternative arrangements
Cons: Budget ran out of rental cars
I was told I had to wait 45 minutes to an hour for the next car
I had to rent from Thrifty as a Walk up and pay double of what I had anticipated I was going to pay.
I had to pay in excess of $450 for a 2 day rental charge with Thrifty.
This is the first time this happened - I certainly hope it's the last.
Nov 17 2015
Pros: Very courteous. Drove the car up to the door for me. This was very appreciated. Also gave me a quick run down on wipers and light for the car.
Dec 5 2015
Read the fine print.
Cons: Tried to charge double the quoted rate because I returned the vehicle early. Thankfully the agent agreed that it was crazy for them to penalize me for giving the rental back early, but she could have just as easily refused.
Dec 23 2015
Pros: Little spendy for a short trip less than 24hrs.
Mar 6 2016
Cons: car did not have current registration
Aug 29 2016
Easy pick up and drop off
Pros: Gave keys to desk personnel. No questions asked. Very fast service!!
Cons: No owners manual in car. Needed to change dash display. Called the number on rental contract but they were unable to help and we were in a remote location with poor phone service.
Sep 4 2016
Pros: Pick up was easy. Price was same as internet booking. Clean car.
Cons: Detour and construction at drop-off. Could have had more signs to avoid confusion.