Pros: As mentioned in their commercials, Avis tries harder. Good service and easy pickup and return.
Dec 1 2015
Pros: No issues returning
Cons: Had to wait with 10 people at PHL airport for shuttle van to rental car center. Shuttle driver was noticeably rude. The waited another 30 min for car at rental center after completing paperwork. Manager seemed to be having a problem with employees
Jan 24 2016
Pros: Avis personnel excellent
Feb 23 2016
waste of time/money
Cons: If I can pay for insurance and a reservation via app with a debit card I should've been able to complete pick up with one as well. Still waiting on my refund.
Mar 2 2016
Pros: The car was modern and clean and the price for the week that I rented was top notch. I would use this company again.
Mar 23 2016
Pros: Good personal service and pleasant manner from each individual employee.
Cons: Trying to find a gas station near car rental return location, then waiting for shuttle after returning car.
May 2 2016
Cons: My car had MULTIPLE scratches and dents, including what looked like the remnants of a sticker across the ENTIRE driver side.
May 8 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2