Cons: I was very nervous my entire trip after seeing a dent in the back of the car right after I had left the car rental facility. This dent was not shown on the paper, but I also knew, it was not a dent I was responsible for putting in the car..
Jul 20 2016
Pros: They are not at the airport but will make any accommodation to help you. You just need to let them know ahead of time. Our flight landed after they had closed (they close at 5:00 during the week) and then with a delay in luggage, we were much later than expected. I didn't realize they weren't based out of the airport until I pulled up GPS to find them. Then realized they were closed. I was able to get a hold of someone at the leasing office and long story short, was able to get a hold of an employee who offered to stay and reimburse for the cab ride to get us there to pick up the car. They are accommodating if you know ahead of time what accommodations you need.
Cons: They're not at the airport so it makes pick up and drop off more difficult. I'm not sure they advertise that fact and I think they should.
Jul 30 2016
Very helpful, friendly service
Pros: We were very happy with Driving Force. They provided excellent service at a very reasonable rate and our car was in perfect condition.
Aug 29 2016
Pros: Because the rental office is a decent distance from the airport I thought, at first, I had made a mistake booking through Driving Force however a new and nice clean car coupled with the fact I could drop off at the Hampton Inn close to the airport made for an excellent rental experience.
Aug 29 2016
Cheerful positive service
Pros: From Randy the shuttle driver to ALL the office staff. Our experience was excellent! Easy to reserve, easy tO complete pick up & return paperwork, car met our needs. Office staff so cheerful, genuinely helpful, went extra mile to lookup address & give directions. Shuttle driver waiting outside when we returned car & took our luggage to his van while another employee took car to check and a third employee started our paperwork. So easy!
Cons: Would have appreciated in the reservation confirmation email directions that indicate where to meet shuttle. That is go to exit 1,, pole 6, use direct dial free phone on pole 6 to call for pick up. I did not see that anywhere on my reservation confirmation email. As a result I had to use the pay phone with an American credit card to call for pick up as my cell phone has no international calling allowed.
Sep 17 2016
Cons: It's far from the airport and the shuttle took forever to come
Pros: We drove 12000 Kilometers in 4 Weeks from Calgary down to Arizona, all up along the east coast to Vancouver and back to Calgary. Enterprise gave us a permit to enter all the USA without any extra charge, big thanks for that! The guys from the front desk were super friendly and helpful to us. At least they shuttled us to the airport for free after we returned the car. The rental price was 704 CAD incl. TAX. the price couldn't be better. We are happy that we choosed Enterprise.
Jun 13 2016
Pros: Very friendly staff. In and out quickly.
Jun 21 2016
Pros: clean, comfortable, roomy,and easy to drive.
Cons: had to ride 30 minutes to pick up car, cost $35 to pick up or pay $125 more to pick up at the airport. this is terrible! They had the same car at the airport! Never will book like this again.
Jul 14 2016
Pros: Staff waitted for us to arrived because our flight was delayed, just wish they had told me I could keep the car for the week for the same price. I rushed to return car and I still had an extra day
Sep 5 2016
Wouldn't pick up after stating they would.
Cons: Asked for pick up from my office, and was told that that would be fine even though it was a bit out of the location's range. When I called in the morning to verify, I asked to be picked up from home, which is about a KM from my office, I was told that it was too far out of range. This caused me to be late for my meeting.
Will never use Enterprise again.
Cons: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
Sep 11 2016
Lacks Early Flight Accomodations!!
Pros: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Cons: SUV windshield was filthy and cleaned it ourselves so we could see clearly.
Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in
No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
Pros: Efficient service at rental and return
Offered to drop me off somewhere when I returned car and he saw I didnt have a ride waiting
Good price for the amount of time that I had the car (especially considering summer, stampede)