Pros: The manager Mike came out to see how he could help but he found out he couldn't do anything. So he printed out a copy of my contract n told us only thing for us to do is call the manager there.
Jul 25 2016
Pros: friendly service, car functioned well!
Cons: no problems
Apr 29 2016
Pros: Pick up and drop off were the best part of the experience. They had only 3 cars to pick from; the first didn't start and the second had bald tires that my husband had to point out. When he mentioned the tires the rep said, "so you want to try the other one?"; no I want to drive the one with no tread. Typically I've had good luck with Hertz, I'm assuming the issue is with this location.
Pros: I picked up the SUV at the airport and they required me to sign the sheet that has the checklist for any damage to the vehicle? This is before I even see the vehicle that is parked a few hundred yards from the building? They need to have a person drive it up to the building and go over it before driving away! Once i got it to the peoples house I was picking up, I opened the back gate and noticed some previous damage from another rental?? NOW WHAT AM I TO DO ?? How do I prove I did not do it since I have the vehicle in my posession? A real bummer! I did buy the insurance, which by the way, is way too expensive..if they charge it to that insurance it will be fraud ?? Also the vehicle was very dirty and water spotted on the exterior which in turn makes it difficult to see any damage before driving out of the lot!!