Pros: Staff member was very pleasant and helpful. Car was clean.
Apr 29 2016
Pros: No issues. Flawless transaction
Cons: No issues
Aug 9 2016
Pros: Great customer service at the airport.
Sep 28 2016
Cons: Didn't have the vehicle I reserved. I reserved a 15 passenger van, but when I went to pick up, they were only going to give me a 10 passenger. Didn't give me a discount for the upgrade, which I thought my reserved price should have been honored. Ended up paying over $100.00 more than I expected.
Pros: Best option to get from the Syracuse Airport to Ithaca when you don't have a ride. It is so much for convenient and affordable than the car service and limited bus schedule.
Dec 27 2015
Deliberately hidden large fees, and fuel consumpti
Cons: - They over-estimated fuel consumption and billed me excessively, or did not give a clear estimation method.
- Airport tax ($40) was labeled deliberately obscurely and not included in initial offer totals.
- Agressive upselling to higher models was tasteless and crass.
Apr 19 2016
Pros: The vehicle is nice and comfortable. Other than the comments below it was a good experience.
Cons: The windows looked like they were cleaned with an old rag. The night we picked it up it was rainy and we couldn't see very well. stopped at a restaurant and used water and paper towels to make it where we were gping.
Cons: Nobody to collect car. Line to return was 2 hours long. You have about 100 pissed off customers from that return date. Matter of fact I'll be calling about getting a refund. HORRIBLE. UNACCEPTABLE to run a business this way.
Jul 22 2016
Cons: Pickup counter was understaffed. Literally every other counter was empty except for the avis/budget. Budget counter was closed for no reason.
Sep 12 2016
Great value rental.
Pros: Excellent price, friendly service, convenient pick-up and drop- off only 50 mete from the terminal, free upgrade - what's not to like.
Cons: Nothing. The best rental experience of my life!