Pros: We realized we needed the car an extra day, and wanted to drop it off at the airport instead of the Hertz in town. We were able to get the extra day and drop off changed, which was nice.
Cons: The staff at the Hertz in town were a little unpleasant. However the gentleman at the airport was very professional and pleasant to work with.
Jun 5 2016
Pros: Hertz at the airport came through for me after Kayak failed me. The honored my price when they certainly didn't have to.
Cons: Kayak allowed me to rent a car with a 1200 Saturday pickup, the only problem Hertz Downtown closes at 1200 on Saturday.
Sep 16 2016
They took my reservation but had no car for me
Pros: I have nothing good to say, this was a terrible experience.
Cons: A car rental company exists for the sole purpose of renting cars. Hertz exhibited overwhelming incompetence by accepting my reservation and providing me with a confirmation number, only to inform me that there were no cars available when I arrived for pickup. They are much better at taking reservations than they are at holding reservations and backing them with real live cars. They didn't bother to notify me that they had no cars so I could make alternate plans. I had to take my wife and older parents on a 1+ hour train ride to another car rental company to get a car.
Sep 18 2016
Even though car was reserved, no car was available
Cons: I reserved a car over a week out. When we showed up at the counter, they said no car was available period. When a car was available the next day that was not a subcompact, they made us pay for an upgrade.
Jul 17 2016
No record of rental when I got to counter
Cons: They had no record of my reservation and tried to charge me $790 for the rental!
Jul 27 2016
Cons: When I went to the Hertz counter at the SLC airport they informed me that I had to pick up my car in Bountiful which is 30 minutes from the airport. Since I had no way to get there, I had to rent a car at the airport for an additional $72. Talk about bait and switch tactics. I will never use Kayak again to book anything.
Sep 6 2016
Pros: Quick service from the Hertz group at North Salt Lake. No line and the rep helped identify if we qualified for any savings/discounts.
Cons: The car had some interior stains; not only is it gross, but was concerned that they may be attributed to my group since the only walk-through prior to leaving was around the exterior.
Cons: They called me an hour before I was to pick up the car to tell me they didn't have a car for me.
Sep 19 2016
IT issues messed up my booking!
Pros: Good price.
Cons: I booked a car at the SLC airport and when I arrived I was told that my car was booked at the downtown location. I was sure that I booked at the airport but the representative told me that I had an offsite booking. I looked at my reservation and it was off site. When I arrived at the off site location I told them my situation and they said that I was the fourth person that day who booked at the airport and instead got a reservation at the downtown location. The rep said that this only happened to people who were booking through hotwire and kayaak etc. It was definitely a major inconvenience for such a short trip. I asked if they would waive the dropoff fee at the airport and they said that the best they could do was to reimburse my Uber fair when I dropped the car off.