Pros: New car, clean, upgrade, full tank of gas, quick kiosk rental. Free ice water!
Jun 13 2016
Perfect vehicle for the trip
Pros: The Vehicle a 2016 GMC Yukon XL. All the features that anyone could want. triple zone climate controls, heated and cooled front seats, heated steering wheel. touchscreen navigation. The reservation process was smooth, the pickup was without any issues either. Drop off was dead simple.
Cons: We had 1 issue, a dead battery while on the trip. we were in Niagara Falls, ONT, Canada and the day we went to check out, the car didn't start. I figure it was the remote fob, so I called to get information on how to get into the car if the remote is dead, without a key. discovered that the key is hidden in the remote. and further figured out that the car battery was dead, after getting the car open.
So I called back informed them of the issue. After a longish wait the CSR, informed me that there would be a $80 charge for the battery jump start service. Now I'm assuming that was because we were in Canada and not the states at the time. I declined that and called my Insurance co and they set it up and had a tow truck there in 15 mins.
Jul 10 2016
Pros: They were totally accomodating and helpful when we needed to adjust our reservation, even though it was a holiday weekend.
Cons: It was $180 for a day but it was a holiday weekend so that probably factored into the price.
Aug 24 2016
Pros: Very easy and fast pickup and drop off.
Cons: They wanted to charge $11 per day to add my husband as a driver. I have never had this experience before. Usually it's free to add your spouse.
Oct 7 2016
Cons: I was not able to complete my transaction due to not owning a credit card. I have a bank visa/debit and they require a visa not attached to a bank account. Very unhappy .