Coopersville Car Rentals

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Coopersville car rental reviews and directory

Car rental reviews:
Good (7.6, 4 reviews)
Car rental locations in Coopersville:
2 locations
Locations in Coopersville
101 Sinclair
+1 231 798 2885
2640 Alpine Avenue Northwest
+1 616 647 9991
  • 7.5
  • 8.5
  • 8.5
  • 6.0
  • 7.5
Recent reviews
8.0 Good
Jan 22 2016
Cons: my experiance with the grand rapids office was satisfactory they had a pleasant helpfull counter personal. clean office and fast service.
7.2 Good
Jun 15 2016
Cons: The rental place was close, had to go to GRR which was still open and had to bay $50 more.
5.2 Okay
Jul 7 2016
Car was great, but ruined by service
Pros: The car was clean and ready to go when I got there. It ran well, and was fuel efficient. Did not smell of stale smoke, and there were no mechanical issues.
Cons: This was the worst car rental experience I have ever had. It started Sunday morning when I was picking up my car. I was greeted at the desk by a gentleman "in training". He was wearing a dirty pair of jeans, an old Detroit Lions Tee Shirt, and a baseball cap. Very unprofessional. After fumbling with my information for a while, a lady finally came around to help out. After some more training and a lot of waiting (35 minutes!), I was shown my car. After I checked out the vehicle I went back in to finalize the rental. I was informed at that time that I was not able to park my personal car on site. What?! I'm renting a car from you, but yet I have to find somewhere else to park? This was a huge inconvenience to my and my family. The lady said I could go park at McDonalds down the road because "the manager there is cool with it". I have two problems with this: 1) There is no proof that McDonalds or any other private property where I choose to park would not tow my vehicle if left unattended for 4 straight days and 2) There is absolutely no notice that this is the case when booking the vehicle. So not only do I have to have my wife drop everything to come get my car, but she also has to inconvenience a friend to come down and get my car so it does not get towed. THEN, they have to drive my car back to McDonalds before I get home so its ready for me. Not very easy to do when she works full time and we have two young children. To top it all off, it was pouring rain, so I had quite a ways to walk after moving my car from the Budget lot to the McDonalds lot. The car was clean, and ran well, but that is about the only highlight of my experience. Your customer service continued to disappoint me when I came to return my vehicle. I filled up the gas tank to the top less than a half mile away. When asked if it was full, I said yes. The same lady asked if I was sure because they will charge me $9.89 if they take it there and ANY gas fits in. I explained to her that I filled it to the top, but it might be possible to fit a tenth of a gallon in there or so. She said it was up to me, but I will most likely get charged. So I am basically forced to go put more gas in (which ended up being 0.24 gallons) and bring it back. I made sure it was overflowing from the nozzle so I did not get charged any further. Hopefully you can tell that I am less than impressed with my experience this week. I want to let you know that this type of customer service (and overall policy of not being able to park on site) is ridiculous. My wife and I have rented from Budget/Avis quite a few times in the past, but will now be reconsidering our options. Even if you happen to be the most inexpensive, we will most likely choose another company so that when we travel for work or vacation we feel valued and appreciated. Please feel free to contact me should you have any questions or concerns about my experience.
10.0 Excellent
Jul 18 2016
Counter person was very helpful and friendly.
Pros: I got a free upgrade to a larger car.
Car rental locations in Coopersville:
1 location
Locations in Coopersville
101 Sinclair Dr
+1 231 798 4758
4 travelers who rented a car in Coopersville gave the car agency they used an average rating of 7.6

Car Rental Locations in Coopersville

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