Cons: Had to wait a bit at the counter, but there was only one employee there to handle the pickup.
Dec 6 2015
Pros: was a good quoted rate
Cons: We were told that after the AAA discount it would be $222 including taxes. When we went to pay it was $278 I showed them my paperwork that I printed from the internet confirmation and it was $252 before the AAA discount including taxes. Then they said that I was also prepaying for a full tank of gas. I brought the vehicle back with a full tank as I did not know that I had prepaid for a full tank. They were able to drop the price to $248 and a voucher towards another rental but we do not rent that often. I would have rather had the price at $222 .
Sep 12 2016
Cons: After being rerouted twice, the last time to Omaha, NE, I picked up the car at the airport at midnight. Opened the door for a long trip home and it reeked of cigarette smoke. Started my day at 7:00 a.m. and at midnight had to drive 2 hours home with the windows down. It was awful. It cost me $138 for 2 hours of stink.
Jun 27 2016
Cons: Somehow my rental was for Bellevue , NB and not Omaha- didn't realize until checking in. Omaha didn't give me the same rate- paid more than I had budgeted.
Jul 20 2016
Cons: My reservation was for $39.57. I paid $34 down and the remaining $5.57 was to be collected when I picked up the car. They charged me $80.60 which will be disputed. This is ridiculous that I have to waste my time because Hertz is dishonest