Alamo was best price for one way rental from Talla
Pros: And we had a free upgrade to a small SUV. Glad we chose Alamo
Oct 16 2016
drop off disappointment
Pros: 1st car reeked of smoke, agent was happy to have changed to alternate car.
My eta upon return was planned 1 am - I'm told drop off box is available at counter for after hours returns. I confirm that again before getting car + reconfirm that while driving back, with my approx ETA again.
Upon arrival cant get to drop box as all entrances are locked, despite what I was assured earlier.
Cons: I arrive to find all entrances to get to counter are locked. No drop box available at parking lot either. Called Alamo cust service - each time takes 15 min of hold time.
Im first told to come back during open hours!
Then told to leave keys in car and lock but that I need to call and relay this to Alamo in AM ( when I'd be on a flight).
When I ask for agent name, he hangs up. Sounds a bit shady?
Called back again to get different agent (after obligatory 15 min wait time) who finally gives me correct procedure.
So, great service at counter, good car condition, but Took 1.5 hrs to drop off car + surprisingly the local staff were unaware of after-hours drop off procedure even when given an ETA. BEware of After-hours cust service-very difficult to get hold of, and with an erratic service reliability.
Oct 16 2016
Lots of problems and astronomical price!
Pros: The car was a Ford Fusion, fun to drive, economical on gas, got me where I needed to go.
Cons: Inside windshield was wiped with something greasy and I could hardly see. I had to pull over and clean it best I could. Lights shorted out day one in vehicles rear. An officer fixed it. They shorted again day two. Car cost $350 for two days