Cons: The long wait to return and they forgot I was waiting. Fourty minutes is too long for returning call. The car was rented before checking my gas usage and there was some confusion about it. I did receive credit for a full tank of gas for future rental. So there was at least some compensation for my time.
Oct 6 2016
Pros: I liked that the car was in great shape and well maintained.
Cons: I did not like that the airport ran out of cars and was unable to get me a car the day I reserved it. I had to go to another location the next day.
Pros: I liked the car we got and how the person who helped me was so friendly.
Cons: Didn't like the long wait to pickup my car and to drop it off.
Oct 22 2016
Hapless Support During Their Mistake
Pros: Car was clean.
Cons: Hertz had our reservation at the wrong place location. They then suggested I take a cab and leave my family at the airport for 2 hours while I go get it at the other location. I made the switch to the airport location, but for that "convenience" I was charged the higher rate that the airport required. (Note that they admitted this was still their fault).
I spent about an hour and a half calling Hertz because the counter couldn't help due to our having rented through Kayak. But, after going through the phone menu maze and finally getting ahold of someone, they had to transfer me and, in doing so, hung up on me. This happened SIX times in a row. The last three times, I even told them that I keep getting hung up on during the transfer, but it still happened.
Finally, we had a full size car reserved and they attempted to give us a Nissan Sentra, then looked surprised when I asked if they thought that was a full size car. After the "supervisor" looked into it, we got a full size car.
For perspective, this was occasion was actually us giving Hertz a second chance after the first time using them was slightly worse than this. Needless to say we will not be using Hertz ever again.