Pros: Reservation was easy, customer service was great, car was clean and ran fine. Manual transmission, apparently, is common (I like it).
Cons: GPS really is needed, or at least some detailed maps, as streets in the region are often not identified with signs. Google Maps saved the day several times!
Feb 17 2016
Did not have any available car when arrived
Cons: They ofer cars and dont have
Aug 9 2016
Waited for nearly an hour at the desk, as I'd prep
Cons: I arrived at 1830 at night to Puerto Montt, a small airport in Chile. I had a prepaid reservation, so got my luggage and went to the Budget counter. There was no agent there, but two "If you need help, please call xxxx-xxxx. I called the first number, and the cell phone was sitting on the agent's desk, not with him/her. So I called the second number, and a second phone that was sitting on the desk rang. So the agent didn't have either phone with her. I asked the agent at desk next door, and she said "the agent went for a cigarette break, and will be back in 10 minutes". So I waited. For 45 minutes, s/he never came back to the desk. Finally, I paid twice as much to rent a car from another company. Now, I'm having trouble getting my money back. What a crock of s*&t.