Not what I expected
Pros: The ride overall was smooth and had a good amount of storage for what I needed.
Cons: I had placed a Minivan rental for the day and was told that there would be one available only to go in and be given a Kia Sorento. When I asked the agent about the difference, he was both non-empathetic and unapologetic in giving me the replacement type of vehicle. He also did not to do anything to help me with an accommodation or to figure out how to compensate me for the issue. Further, the SUV he gave me had a near flat tire on it. When I brought it back in and told him about it, he attempted to shove my problem onto another employee and then let out a loud, audible sigh as if inconvenienced. He came back after making me wait for 10 minutes, handed me the keys and really did not even say anything in the way of an apology for the time it took to remedy the problem. I do not hold these issues against him personally but he had very poor customer service.
Finally, the car had developed a very sour, funky smell that became a bit overpowering in the afternoon. I brought it to the airport agent's attention when I dropped it off and she noticed it as well.