Pros: I liked how close to terminal Hertz is, easy to pick up and drop off. Car was clean.
Cons: The car needed a tune up. Tried to exchange it twice but other locations were very remote and didnt have cars to give to me
Aug 6 2016
Excellent customer service
Pros: Seth was very helpful and pleasant to work with. I will definitely rent here again on my frequent visits to Maine.
Aug 23 2016
Pick up location was closed after pick up time
Cons: They never should have allowed the reservation to be made. I requested a 6pm pick-up time and the location closes at 6pm! I had to get a car at another location and go through the hassel of getting a refund on the first car. Not fun!
Aug 29 2016
I was charged extra above quote on my confirmation
Pros: Car was fine. No problems.
Cons: I was charged above the quoted price that was on my confirmation. The rep told me that this was airport taxes. Apparently, the booking was made for an off-site location rather than the airport, even though I was flying into the airport. I would not get a rental from this site again because of that. They should honor the quoted price.
Feb 20 2016
Pros: Price was reasonable for one way travel rental
Cons: Not ready when I picked up in auburn even though I had a reservation
Sep 5 2016
A very dirty car
Pros: Car was a good model and drove nicely. Downside: it was filthy. The seats were stained like someone gave birth in there. The car needed a thorough washing and steaming, both inside and out. I was surprised that a car rental company would rent out a car that way. We were on time crunch so we didn't make a fuss. If we'd had an open schedule though I would have pushed for a different car just on principle alone. I took pictures of the stains in the event the company tried to say we had returned it that way.