Cons: I booked a car to pick up at Jackson WY and drop it off at Salt Lake City. That's 300 miles. They provide only 200 miles and charge 30 cents per extra mile. I found out this information when I was at the front desk. It's a scam. They should provide enough miles for the trip.
Jun 12 2016
Cons: Apparently a full-size car is a Subaru Impreza hatchback. Barely held the luggage for four of us. Off site location in Jackson, Wyoming is 20 minutes from airport.
Aug 5 2016
Good on Balance
Pros: The staff handled the rental expeditiously and competently.
Cons: The rental office/pick-up/drop off point was very far from the airport and required too much time. It would be much better to have the facility at the airport. The Nissan Sentra we were given is a bit small
to be called "standard".
Aug 14 2016
Pros: service from site manager who called a taxi for me to return to Spring Creek Ranch where I was staying.
Sep 25 2016
Pros: Easy pick up and drop off. Staff was very easy to work with.
Pros: Car conditional is excellent. Service is perfect.
Sep 7 2016
Expected a convertible...
Pros: Your photo shows a convertible , alas no convertibles so they gave me a 4 runner . You need to change your photo !!!!
Cons: That they charged me almost $100 to fill up 1/2 tank of gas!!!
Sep 16 2016
Good vehicle, inconvenient location
Pros: Needed a vehicle that would fit five adults and ended up with a Toyota mini-van. Good choice, plenty of room for everyone and very comfortable. Made a very good trip through Yellowstone National Park. Staff were very friendly and accommodating.
Cons: The price was ridiculously high! Had to get a larger vehicle than was shown on Kayak because that model wasn't available and that drive the price up tremendously. The options were extremely limited at this very small office. More than double the price quoted to me on Kayak. Just because Jackson Hole, WY is a popular destination is no reason to price-gouge customers.
The pick-up location is downtown in a very small area. The airport would have been much more convenient.