Pros: Car was nice, rep gave us some perks due to bad experience
Cons: Noone at desk for pickup at hotel in Gettysburg . Contacted main office who advised we go to Harrisburg- immediately - to pick up a car there. Reminded them that it was an hours drive away and we did not have a car, thats why we were hiring one! Phone at Hertz desk in hotel was ringing while we waited for someone to show up, - noone ever did -so I answered a few rental enquiries !! the phones message box was full so no message could be left so I wrote an note and left it on desk. Apparently messages were to go to reps cellphone but it had not been set up for this. Noone in the hotel had her telephone number or knew anything about her " we just rent the space"eventually got a call fro rep, she picked us up at our hotel and brought us out to rental desk.