Cons: HORRIBLE HORRIBLE HORRIBLE...CHOOSE ANY PLACE BUT HERE!!!!!!!!! Dropped off by shuttle from Hartford Bradley airport. 12 people in line in front of me, was told most have been waiting over an hour. Cars were available, two employees working the counter but utter and complete incompetency caused me to wait on line for over 85 minutes for a car. Just this year I have rented cars 8 other times so I think I know how these things should go. There were cars available the delay was 100% from having just a horrible grossly incompetent staff.
When a third person tried to help one of the two women working the counter yelled at him that "they had a system'. That same woman, instead of apologizing to customers about the wait was complaining to them about how hard she had it!!!! When another employee finally stepped in to help he did not assist the next person in line angering the poor guy who was next. Another guy asked for a full sized car, he went out to pick up the car they assigned to him and it was a tiny Kia. He came back in and they made him wait an additional 20 minutes to redo his paperwork for a correct sized car.
When I finally did get my car, I was told they were 'pre inspected' so they would not give me a form to write down any scratches and dings on the car at the time of rental. Nor did anyone even offer to do a walk around with the car... they just handed me the key and told me what spot it was in. The car was covered in marks so I wrote them down on the back of my contract and had to interrupt a woman to sign the paper.
In case you think I am making any of this up or exaggerating, I have photos of the line and the clock on wall the time I got there and the time I left. No 'deal' is worth this horrible service.
Oct 20 2015
Employees are rude
Pros: The car handled well and was comfortable despite its small size.
Cons: The employees were rude. The woman checking in cars on my return day was down right foul. Could not muster even the slightest shred of politeness. The shuttle driver on my return was the only one who possessed any customer service skills whatsoever.
The car also smelled like food when I picked it up, which was disgusting.
It's a good thing their rates are cheap.
Nov 22 2015
Everything was ok I had no problem
Pros: They staff take great care of making sure I was satisfied
Dec 1 2015
Cons: they said they did not have a reservation for me then charged me walk in rate 100.00 dollars more then gave me a small car which had been smoked in. never use dollar again
Dec 7 2015
Pros: Most of all the price - renting a car for 10 days at most of the other rentals was as much as $650 . Dollar was less than half the price. The car was clean, in good repair & got me where I needed to go with no worries. Thanks!
Dec 20 2015
Pros: Check in was really easy and efficient.
Cons: I asked for a fast pass for tools. There was one in glove compartment that wouldn't attach to windshield so it was useless.
Dec 22 2015
Car wasn't what I expected!
Pros: There was no knowlege of the class of vehiche I was renting until I got to the counter.
It cost me $25.00 more per day to get a Ford Focus!!
Dec 29 2015
Pros: Everything was easy
Jan 3 2016
Pros: They stayed open late when my flight was delayed into Hartford. Much appreciated!
Pros: 1.Only 1 new guy at check-in counter. He was polite and not flustered with a long line of customers waiting. Polite & helpful.
2. Same new guy offered a perk when we told him how some were cutting the line to avoid waiting. He really hadn't time to notice what was going on.
3. Girl outside helped with an upgrade when the car (supposedly in the same class we rented) did not fit.
4. Shuttle driver was helpful when we got stranded a mile from our hotel on the return.
Cons: 1. Only 1 person inside at check-in. Made for long wait time.
2. New people coming in and moving to the business line when they saw how long the line was. They did not have business accounts.
3. Car offered was NOT the same class as we rented. They weren't even the same size.
4. No window washer fluid in vehicle. We did not know this until we ran into a swarm of bugs on the highway. Manager said to ask for her the next time we were in the area and she would give us a break on our next rental. Problem is we live in TX and rented the car in CT. We thought there would be a break on the car price for the aggravation and hazard.
Oct 5 2016
Pros: They were very quick to get us taken care of. The drop off went well. Loved that the shuttle was right there and ready to drop us off at the airport. Great service
Cons: I didn't like that the price I was given was not the same at the drop off. I had to tell the young lady over and over that they put a $100 deposit on my bill since I chose not to get the insurance. They also were charing me for being late. I actually called the Windsor Lock place and we agreed on 11:00 and the young man told me even 12 noon would be ok. Some how the young lady thought it was supposed to be 8:00 which would be crazy since my flight didn't leave until 2:30pm. She took care of all of it and I was satisfied. But this should not happen.
Oct 10 2016
Pros: Got an upgrade due to shortage of available vehicles.
Cons: Vehicle was dirty and windshield wipers needed to be replaced.
Oct 10 2016
Ran out of cars BUT really nice about it
Pros: While I did have to wait despite having a reservation for a car, the woman helping us was very friendly, willing to have the shuttle take us to get some food, and overall very nice about it
Cons: Despite having a reservation, myself and 4 other guests did not have cars available and had to wait 20-30 minutes.
Oct 11 2016
Beware that they can cancel on you
Cons: I purchased on their site with no trouble. On the day of the reservation I was denied at the counter because I wanted to purchase the rental with the same debit card that I used for the transaction on their site. I was left in a foreign city with no transportation and spent several hundred dollars extra in order to get to my meeting(late).
Pros: Usually there is a long slow line at the desk but this time it went very quickly. Great price!
Cons: Car was a bit dinged up but it was comfortable.
Sep 18 2016
Cons: Only one person there to serve multiple Customers arriving late at night. It was embarrassing. Won't rent from thrifty again
Oct 17 2016
Downgraded, lacked power, and huge air freshener o
Pros: Was disappointed when arrived and informed kia soul was only vehicles available despite reserving a full size vehicle. Rate was discounted to compensate - fair enough. The soul rides rough and could not hold speed on a modest grade without down shifting and running at 4500 room. Rather annoying. The car had an extremely strong air freshener smell to it. Not good for allergies. Other than the lack of power the car ran well and was economical. Base insurance in CT cost almost as much as the car rental. No more Thrifty for me.