Pros: Great customer service and quick rental process. I got an upgrade and didn't even have to ask for it. They also did a price match and reduction for the second week when I showed them a lower rate online.
Cons: More open hours at the rental site. They open at 8:00am. I had to be to work at 8:00am and they close at 12:00 noon on Saturdayvsnd are not open on Sunday.