Pros: Price was what was predicted. The staff was very professional, but had to call them twice to get the final invoice.
Cons: Normally, the representative from Enterprise brings the car to the airport and paperwork is completed there. But due to a computer failure, we had to go to the Enterprise office. This added nearly an hour to the process.
Oct 22 2016
Pick up and Drop Off
Pros: The Enterprise staff was great. Very helpful and it was the first time I received a confirmation call from an actual person. I appreciate their attention to the customer.
Cons: The Drop Off in Casper was confusing and a little scary. I had to drop off early in the morning and the parking space at the airport is dark and a little confusing and intimidating in the dark. I will try it again once they are on Airport property.
Oct 23 2016
Cons: Pickup too far from airport, van didn't have designated luggage space so trip from airport to agency with 5 clients with their luggage was difficult. When I dropped off car at airport took me 4 phone calls to get trough to agency to tell them car was there.