Cons: Budget charged me $250 cleaning fee for pet hair???? I could maybe understand a small fee for some extra vacuuming, but aren't they suppose to clean the cars anyway? I have rent cars plenty of times and taken our dogs on 10 day road trip and I have never been charged any cleaning fee. I don't recommend Budget if you are traveling with your furbabies! Budget is not pet friendly! Rent somewhere else!!!!!!
Jul 23 2016
Staff was great
Pros: Staff was very accommodating to our needs. The van we rented was great and had no issues with it or with dropping it off. We never felt any pressure to hurry up and get it or drop it off.
Cons: Someone else was paying for our rental. They spoke with the manager to make arrangements for payment. However, when I went to pick it up, those arrangements were 'out the window'. So I had to pay for it myself.
Pros: Upon arriving to pick up the car, I found that my husband had accidentally reserved the car, online, for the following weekend. The sales representative was very helpful in changing the rental dates and accommodating the later time of day I needed for returning the car. He did this in a way that enabled me to retain the lower rental price that was available through the online vehicle reservation, all without my even asking. Great customer service.