Cons: They refused to give me a car. I am not US citizen, so my credit card is not from US bank. First of all receptionist was trying to refuse because of absent of the insurance. The problem was solved only after I pointed that I already bought insurance in your site. After that we faced with problem of my foreign driver's license. And again I had not got any help from rent-a-car service: the receptionist said that she could do nothing - as before, when we discussed insurance. But I could not solve this problem by myself. So eventually I had not received car from this service. I have to say that I received a car this day from Avis without big problem.
Apr 23 2016
They need some work
Pros: I loved the price it was perfect for a one day trip.
Cons: The car was dirty definitely not cleaned out and It had a sandwich left over from previous rental. And the breaks were bad. They need to have their maintenance done on the cars before renting them. I had to buy air freshers to covee up the awful smell. I was not happy.
Cons: The car they attempted to give me had a large scratch on the side and the front right fender was damaged. I was going on a long road trip and the car did not have a spare tire. I asked to upgrade and I was told that he didn't have anything else aviable.... The lot was full of over cars... Never again will I waste time with budget.
Pros: Car was nice, rep gave us some perks due to bad experience
Cons: Noone at desk for pickup at hotel in Gettysburg . Contacted main office who advised we go to Harrisburg- immediately - to pick up a car there. Reminded them that it was an hours drive away and we did not have a car, thats why we were hiring one! Phone at Hertz desk in hotel was ringing while we waited for someone to show up, - noone ever did -so I answered a few rental enquiries !! the phones message box was full so no message could be left so I wrote an note and left it on desk. Apparently messages were to go to reps cellphone but it had not been set up for this. Noone in the hotel had her telephone number or knew anything about her " we just rent the space"eventually got a call fro rep, she picked us up at our hotel and brought us out to rental desk.