Cons: rental company would not stop trying to upsell me. they also messed up the charging and tried to overcharge me.
Aug 26 2016
Cons: When picking up my rental, I, along with several other customers who reserved and even pre-paid for the rental car were told that they didn't have any cars left and didn't know when they were going to get more since it was dependent on the return of other cars. I couldn't afford to wait indefinitely so I went to Hertz. I got a car right away.
Oct 25 2015
Super simple pickup/dropoff
Pros: Easy to pick up car even though had a late flight into Dayton. Dropoff equally as simple.
Dec 7 2015
Reservations are made for abreason
Pros: Counter person was nice. Person at drop off was helpful as I was in a hurry.
Cons: I specifically chose the class of car by the fact that it was the only one that mentioned a union made car. When I arrived, I was told that the only car available in that class was a brand I was not willing to drive. While I acknowledge that it is difficult to know what cars will be available at any given moment, there should be some way to be able to specify.
Dec 17 2015
Reasonable service for the price
Pros: Easy and fast drop-off. Car was very new.
Cons: Slow Pickup, Dropoff was fast and easy. Car smelled strongly of air freshener.
Apr 5 2016
Pros: The car did run well with no issues of car troubles and the Honda did have good gas mileage.
Cons: Car interior was pretty dirty. There was dried BBQ and chicken chunks all over the car including the seats belts straps. The smell was very bad and had human hair balls all over it. We did not receive the car we booked online and when we arrived for pickup we were advised that there was no midsize car and we needed to upgrade to a SUV for additional daily cost. When we refused a SUV a car was made available but only after we refused to pay additional cost over what we were quoted online. We booked a Ford Fusion and received a Honda.
Apr 29 2016
Pros: Liked having the check in counter inside the airport and the cars were close by in the parking garage, rather than taking a shuttle. Price was good too.
Cons: Something was funky with my registration, and they person who checked me in at the counter had to update my info and reenter it 5 times for it to take. And I was in a hurry to get to a meeting. And then I got a van, instead of a compact car, which I didn't really want. Luckily I didn't have a lot of driving to do, so I didn't have to spend a lot on gas, but if I did, it couldn't have made it a lot more expensive.
Jun 13 2016
Budget At Dayton (DAY) BE AWARE
Pros: Car was a Kia Sol. Very nice and clean.
Cons: Being told a flat lie by the counter representative upon picking up my car. Was quoted $68 and some change for my reservation but was charged over $90. When I questioned the rep, he said that Kayak doesn't include the airport fees, etc. Upon dropping off the car, the lady informed me that the cost was higher due to a request to "upgrade" my car. I was shocked. Be weary of the Budget at Dayton. I spoke with the manager who said that he would ensure that I would get my originally quoted price...so we'll see when I get my credit card statement.
Good availability poor pick up and customer servic
Pros: Good selection but so inconvenient to pick up and drop off without entering the airport. Tried to ask a question and calling the front desk was impossible for three days without going to corporate office kept being put on hold for 10 minutes only to be automatically transferred. Too much hassle for simple rental.
Dec 15 2015
Awesome gas mileage, horrible cig smell
Pros: The car (vw Passat) was clean, had great gas mileage. Very smooth ride.
Cons: Horrible odor of cigarettes. Like people, not just the person before me, totally ignored the no smoking rule and the company didn't care enough to get the odor professionally removed.
Aug 28 2016
Pros: I was not happy that our extra day was so expensive compared to the rest of the rental I am not sure if other rental cars make you pay for the whole tank if you buy the gas in advance. It would seem that if I pay you to refill it you would know how much is in the tank at that point and then be able to charge me later that day