Pros: After getting an outrageous quote for a rental car directly through a rental company, I decided to try Kayak. Kayak was great! I was able to obtain a rental vehicle for $400 less than my original quote. I was able to get a vehicle from Avis that was just what we had hoped for. The Avis staff was friendly and helpful both at pick up and return.
I will definitely use them again.
Feb 10 2016
Cons: They did not have the car we reserved, and were going to charge me extra to upgrade to something that they had on the lot. They should have waived that fee given that they didn't have the car we reserved.
Aug 16 2016
Understood the unpredictability of nature
Pros: Was in a flash flood and had to get the car back a day late , and there was no hassle whatsoever. Very easy.
Cons: Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.
Pros: The 2nd Hertz office I went to was very helpful
Cons: The first address I was given from my reservation was 20 buffalo thunder trail and that is not a manned hertz location. It was a casino and the people that worked in the casino said there was not a hertz there.