Cons: that Avis had the computing system not in servuce for technical reasons. As usual they try to increase the bill asking you for morecservkces . I know the trick and I said NO to everything but the lady marked the X, wEVEN THOUGH I SAID NO,T for extra insurance and did not calculate in the total sum.
So when i gave tge car back, they charge me N extra of 290 euros and no one answering, send me to a call center. Terrible experience
Dec 30 2015
Is charging for damage a new significant revenue s
Pros: Return went smoothly.
Cons: Check-in attendant really tried to sell me an upgrade and then the full collision coverage. This was annoying and getting her off focus of her main role.
Car was not super clean.
Had to return 3 times to the attendant as we found undocumented damages.
Jun 8 2016
Pros: Nice, new, clean car. Easy pickup.
Cons: Hard to reach staff to report delay
May 9 2016
Insurance costs were ridiculous
Cons: Insurance costs were ridiculous, plus need to upgrade for automatic, then upgrade for GPS. $100+ per day for a tiny car that could not hold our 2 suitcases in the back. Had to leave one on the back seat.
No indication of insurance costs at the time of booking. Too many extras and surprises.
Oct 7 2016
Good rental for a fair price
Pros: After doing the paperwork the car was easy to pick up. No problems for the 2 weeks I had it. Turn in was easy and quick.
Cons: Agent renting the car was inexperienced. Hardly spoke any English but you cannot expect too much. The Brussels airport is a maze to navigate but that isn't the rental agency.
Oct 17 2016
Outdated computer system
Pros: Car was a great upgrade. Very happy with the condition of it.
Cons: I was picking up in Brussels and dropping off in Munchen. The Budget computer system is NOT designed to handle drop-offs in other countries. So, they had to re-book it with a fake drop-off in Brussels in order to bypass the system. It took a long time to get it set up even though I walked up with my reservation info in hand. I was told that my cost would be my original booking cost.