Cons: I had to wait to get the car key.
The car was not readily available.
Nov 1 2015
Atlanta airport rental
Pros: Car was a manual
Cons: It took a long time to get my rental car, do to only one person that was working late night when I arrived.
Nov 8 2015
Cons: Charged 3 days for a 1 day rental. When I complained they said they changed the billing, but only charged the 1 day fee as well as the 3 day fee. An overcharge of over $200.00. Still not resolved one week later.
Nov 9 2015
Not the car I reserved
Cons: Long wait at the counter. Reserved an SUV, and all they had was pickup trucks.
Nov 12 2015
Great car, easy to rent, P/O and D/O was a snap!
Pros: See message subject - great experience!
Cons: As someone who has spent 10+ years designing surveys for companies might I recommend changing the default position of the rating scale questions in this survey from the base point of "Excellent"? That is very bad practice and definitely not something that Confirmit would have recommended :)
Nov 20 2015
AWESOME CAR- VERY CLEAN- Great Customer Service
Pros: Pickup was effortless. Car was great and efficient on fuel. Very very clean and drop off was effortless!
Cons: I wish I had scored a better rate, but it was a last minute trip! :)
Nov 20 2015
Pros: good car
Cons: drop off chrgs can be lower
Dec 8 2015
They didn't have my reserved full size car availab
Pros: They upgraded me to a sports car. A 2016 Mustang to be exact. Was a very nice car and quite a pleasant surprise. Hey would have upgraded me to a midsize SUV if I had needed the extra space.
Dec 19 2015
Car infested with roaches
Pros: The rental was convenient and reasonably priced. Pick up and drop off was easy and quick.
Cons: The car had a roach infestation which I discovered later that evening.
Cons: i had to wait in a line for about 2 hours to get a car and another line to return the car. Staff kept talking that they can't wait to go home while processing my order.
Oct 16 2015
Pros: Upgraded to a BMW X5
Jan 3 2016
Pros: gas mileage.
Cons: The rental price for the time rented was not fair or equal, being that the car was supposed to be returned to a Northern location. Driving a front wheel drive threw a storm with my wife and two young boys. After calling Avis to inform the return station of drop-off they were closed at 7:00PM. This was my first time renting a car and the experience was not good at all. After witnessing the price my family paid for a day rental is equal to a price of a month rental I felt as if I was robbed. this will be my last rental, we as a people will never prosper if these are the standers we live by.
Feb 22 2016
Pros: Easy to find
Cons: Couldn't find a gas station nearby
Mar 30 2016
The vehicle picked up in Orlando were not up to no
Pros: They eventually got me a good car. The first two had issues. One was mechanical and the other was physical (dirty)
Apr 10 2016
Pros: Pick up area was excellent at Atlanta Airport but Drop Off location was not as easy. It was dark at the time & we were not familiar with the Cleveland area. Drop Off is an industrial area not within Airport Property. We were using Goggle Maps & it was confusing. Just barely made grace period due to construction areas in Tennessee.
Cons: Location of Car Drop Off
May 1 2016
Horrible from start to finish
Pros: The car was ok
Cons: Everything but the car was absolutely horrible
May 1 2016
Cons: I cancelled it upon arrival and booked a Payless car which ended up being $500 cheaper, even tho the Payless car was a standard SUV and the Avis one was a smaller SUV
May 3 2016
Cons: have never taken insurance in my lifetime. Avis added it to my bill and when dropping off in Newark, they said I would have to take it up with Atlanta.
Jun 26 2016
Cons: The line to pick up the vehicle was 45 minutes long.