Cons: I was stranded after somebody hit and totaled my car. With no internet and bad cell service, somebody reserved/prepaid a car online at Enterprise for me. When I arrived to finally get my car and continue my journey, nothing was paid for and the system didn't even have a reservation shown, although my family's credit card was charged for both the rental and insurance. Disgusted with this level of ineptitude, especially in a desperate situation. Will not recommend your site. Would give a ZERO stars review if that was possible.
Feb 23 2016
They made it easy
Pros: In airport Enterprise: Great staff, manager made great local recommendations for us, pick up and drop off was easy.
Jul 10 2016
Pros: The car functioned just fine.
Cons: We were told the car was in perfect condition - it sure wasn't. The front bumper had been damaged and it disconnected further during the trip. The inside reeked of cigarette smoke. At check out, no one could/would give me a tally of the final costs. I was promised an email containing this information but that was worthless as well - never got one. I won't be renting through Enterprise again and it looks like I will have to challenge/deny the credit card charge to get them to provide me with a list of costs. I think rental car companies scam people on a regular basis - here's yet another example.
Jul 22 2016
Drop off problems resolved by great employee
Pros: Quick efficient service
I left my cell phone in the car and ran back after I'd checked in for my flight. I was so winded I begged off going with him to get it from the car. He got it for me and I was so relieved. Back I went to check in and made my flight. I cut it close.
Pros: The representative in Vermont was very knowledgeable and helpful. We received a discount on our upgrade. Car had many extra features
Cons: Sirius radio stopped working halfway through trip. Representative at Mammoth Lake location was uninformed and not very helpful.
Sep 20 2016
Fee for additional drivers if you book through Car
Cons: We booked a Hertz rental through carrentals.com (via Kayak). Be aware that if you book through that site, Hertz will charge you $13+/day for another driver and WILL NOT waive that. (This is true even if the person is a spouse.) This was a very unhappy surprise and was not disclosed anywhere.