Pros: Booked off kayak and was a great deal, brand new car with 153 miles, cute little white Kia
Cons: The headlights did not automatically come on at night and I never thought about that since most cars do that, I should have checked that out before taking off during the day, was in downtown Chicago at the time...yikes!
Dec 7 2015
Pros: low rental price and in terminal pick up
Cons: Confusing to go over to Avis desk and car pick up area when your are focus on finding Budget
Jan 4 2016
Found the car cheaper here than anywhere
Pros: Great value with car very comfortable.
Jun 13 2016
Haven't rented a car in decades...
Pros: I liked the car I received instead of the Ford Focus I had reserved months in advance.
Cons: Grand Rapids: The agent spoke so fast I didn't know what I was getting or what was optional. I didn't understand the prepaid fuel option, but chose it anyway.
Pros: The customer service was awesome. Everyone we talked with was very friendly and helpful.
Cons: The cost could have been a little lower, but the customer service helped make up for it.
Jan 18 2016
Pros: SUV + heated up in 3 minutes:)
Cons: No N E W S directions on car
Jul 6 2016
Ease of access to northern michigan
Pros: Price is fine and airport to airport with no drop off fee great. Agents really pleasant especially the young man in GRR
Cons: Not that dirty but still hadn't been cleaned with dirt from last person's luggage in back. Also last customer only filled the gas until it appeared full but wasn't really full.
Jul 10 2016
Pros: Car was fine. Clean and in good working order. No complaints.
Cons: Price was high.
Turning in car at Dubuque, Iowa airport was difficult. Drop off lot was recently relocated and not enough information given on where the new location was. No signs in parking lot. No one answered any phone calls. Good thing the airport is small - we just went inside and asked Avis clerk. She was a nice person - said lots of people are having trouble finding the new return location. Is it too complicated to put a sign in the parking lot??
Pros: Great customer service and quick rental process. I got an upgrade and didn't even have to ask for it. They also did a price match and reduction for the second week when I showed them a lower rate online.
Cons: More open hours at the rental site. They open at 8:00am. I had to be to work at 8:00am and they close at 12:00 noon on Saturdayvsnd are not open on Sunday.