they made me check my carryon. There was space in the overhead bins.
they made me check my carryon. There was space in the overhead bins.
Good dinner and nice plane.Smootz flight. Breakfast had no sweet option. Seats hardly reclined.
The plane was delayed 2 hours. The wifi did not work. The seat in first class was not comfortable because the bottom felt like it lost all of its padding. And I did not like when the flight attendant made me wait at my seat to use the bathroom and didn't tell me why. If there were too many people using the 1st Class bathroom, she should have told me to go in the back, coach bathrooms. I guess I have to feel fortunate that they found 2 local pilots to still fly the plane tonight after the original pilots ended up at an airport 60 miles away due to high winds.
The crew were really great, but the 4 hour delay in small chunks was the worst.
Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.
Boarding went well, staff was friendly. Food was not goods at all. I had ordered vegan meal. The seat I picked didn’t have storage area in the front and so had to put my small back pack at the top.my flight to Bangalore from Munich, the tv was broken so I got complimentary wifi which never worked. Food there too wasn’t good. I had paid extra for the seats. The only good thing is that the fact we have a flight direct from Charlotte to Bangalore with one stop in Munich!
It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.
Every experience was good except for the lack of comfort in those economy seats. I never had knee pain until that flight. Those seats are uncomfortable.
The flight was good in most all ways. With Lufthansa, we had very concerning experiences before boarding at both ends of the flight. In Chicago on Dec 15, the scene at the gate was chaotic as the airline tried to size every carryon bag with their little box. Mine was about 1/2 inch too big to fit in and they took it, along with my wife's. Rules are rule...but people who did not bother to go through that regimen got on the plane anyway. In Gothenberg on the way back on Dec 27, I received an email offering to take our carryon bags free if we checked them. We chose to do that to avoid the hassle in Chicago. We were told at the ticket counter that since our bags were too heavy...8kg, I think (they have worked on absolutely every flight we have ever taken) that we would need to pay $150 for 2 bags to be checked and that they would not be allowed on the plane unless we removed about 3 kg of luggage. With that, we feel that we had no choice, assuming they would be checked at the gate anyway. Well, we paid $150, there was NO checking at the gate, and people boarded with whatever they brought, just like on a normal flight. In Lufthansa's questionnaire about the flight, I asked for a refund of our $150. I need the help of United in order to be sure that we are reimbursed.
The food was bad . I didn’t like it . And also my baggage was lost in my first stop
Overall the flights pretty good. The snacks we’re good and they were plenty of them. Both boarding and deplaning went quickly.
Delayed abs delayed Gate crew giving poor info - we are definitely leaving at —- Ultimately to cancel flight after 4+ hours of delays Just cancel it earlier
The flight was scheduled to depart DCA at 12:30 pm but was delayed twice on the ground so that we were finally scheduled to depart at around 4:00 pm. Once we boarded, it was announced that takeoff would be delayed again to fix a hydraulic problem which delayed our eventual takeoff until around 5:00 pm. Once we departed, it was a smooth flight back to ORD. We did not get any explanation about what caused the original significant delay. In my experience, this happens frequently with AA.
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Everything was on time; the flight attendants and the gate personnel were very pleasant and helpful.
Our second leg to Jackson WY was unable to land due to weather. We were flown back to Dallas after stopping in SLC. We were given hotel rooms and vouchers. We were told that we would be back on the same plane in the morning. Instead we were given a different flight with different seats. Not a good experience. No one knew what was going on.
Perfect flight. On time departure and early arrival. Smooth flight.
Awful! The flight was delayed and we sat on the plane in DCA for an hour because fuel was out in the wrong part of the plane and would not be accessible during flight. So the plane had to be refueled in correct tank. They also allowed someone to get off of the plane. This delayed my six hour flight by an hour and made me miss my connecting flight. I ran to new gate and American Airlines agents new about the delay and even knew that I was trying to make the connection. They knew thru communication with my friend while in flight that I was in the airport and running to the new gate and they still closed the gate and refused to let me on the new flight despite plane still being at the gate. It was horrible and I had to be rebooked on a flight for 24 hours later. This has been a nightmare and if American Airlines can cause customers to be delayed and then have zero empathy as having an on time flight was more important to them than helping a customer who was delayed by no fault of her own, then it's seems that it's not a company that I want to continue to give my loyalty to. I'm so disgusted.
Help was available but timing was bad in my case
It was a horrible snow storm, but updates were inconsistent and the app never displayed a remotely accurate time or gate until very close to boarding.
Reagan Washington National Airport (DCA)United States
Munich (MUC)Germany
Munich - Reagan Washington National Airport