Renting from here made my weekend trip an actual v
Pros: Amazing customer service!! The employees are knowledgeable, friendly and attentive. I was impressed with the high level of professionalism and genuine hospitality from the staff. I never write reviews, but I promised myself that I would make the time to give a shining recommendation for THE 8th Street Crew! I will be back to this location.Thank YOU so much!
Cons: Honestly, nothing.
Jul 29 2016
Pros: Great location in Colorado Springs, excellent service and vehicle. No problems or complications. Price was exactly as quoted. Matthew Merchant runs an efficient agency. Thanks!
Sep 27 2016
Pros: Cars readily available
Cons: Customer service was awful when trying to pick up the car. Smarmy and rude employees.
Pros: It was a beautiful vehicle that handle so well. We were running late and asked if we could turn it in at midnight and they said there would be no problem.
Cons: I lost my phone in the car and called. I spoke to a woman the next morning. She said she would look in to it and call me by the afternoon? Why couldn't she just look in lost and found/have someone check the car right away?
She never called me back.
I called again and left a message about the phone and never got a call back.
I kept calling my phone and the person-Ken-that was now renting it heard it ring and called me back. Ken and I arranged for me to come to the hotel where he was staying. He left it at the desk .
Feb 17 2016
Pros: Great customer service and able to get a car last minute.