Cons: Given car with low tire pressure light on and obvious transmission issues, car would stutter everytime when accelerating from a stopped position. Pick up was a hassle with constant up selling and having to do and answer items that I had already answered while making my online reservation.
Nov 21 2015
Great customer service
Pros: Staff went above expectations
Cons: Radio and blue tooth did not work.
Nov 23 2015
Pros: I received extremely friendly service from Erick. He treated me with great respect & helpfulness. Josh (a Budget employee who cleans & preps cars) was also very helpful in helping me when I returned my car.
Cons: It was mid-evening, probably around 8:00 pm or so when I returned my car. There was no employees in the return area to scan my paperwork & check me in. I thought this was odd. If Josh had not been there working, I don't know what I would have done. He wrote down the mileage & verified the fuel tank was full & wrote this down on a sheet of paper & instructed me to take it inside to the rental counter & tell them Josh helped verify everything. Why weren't any return staff on duty at 8:00 pm?
Nov 23 2015
Pros: i like to be able to pick up a car in the airport
Cons: my friend got a mustang on the same dates for half the price I paid
Dec 15 2015
Great car for unbeatable price
Pros: I rented a Lincoln MKX for 3 days for 206. Picked up Friday morning and dropped off late Sunday night. It was a fantastic car.
Cons: I didn't like that I could not actually know the selection of cars before hand. For business I don't mind a random car, for fun, I want something specific.
Dec 31 2015
Pros: Nothing. See previous comments for the entire story and my thoughts on this company and their vehicles.
Jan 14 2016
Budget and Avis very helpful
Pros: I like that Budget and Avis make an effort to help out if you have a situation. They do not just blow you off, they want a happy customer. They are my first choice if I can get a decent rate from one of the online car search apps.
Jan 19 2016
Pros: Pickup and dropoff were quick and easy. Mazda 3 was excellent. Picking up in JAX and dropping in FLL was without any issues. Friendly personnel. Cost was exactly what I expected.
Cons: Found 2 empty water bottles from previous rental. Even tho there were "no smoking" stickers there was a faint smell of smoke from some bimbo who broke the rules.
Jan 24 2016
Cons: Long wait to pick up car. The car reeked of cigarette smoke.
Pros: Upgraded to a minivan at no charge. Very friendly and helpful staff at the desk (David Fox).
Cons: Car was down to 3/4 of a tank.
Feb 8 2016
Pros: Friendly staff. Location of car and ease of exiting property.
Cons: Confusion on fuel surcharge. Caused an issue when I returned the car in Tallahassee.
Jun 7 2016
Not enough options
Pros: The price was fair. The staff was fine. The car was clean.
Cons: I had to wait in line for 45 minutes before I was able to see an attendant (even though I had a reservations).
That's the last thing you feel like doing after a long flight.
I reserved a full size SUV, I requested something luxury and the ONLY full sized vehicle they had was a Toyota Sequoia. Next time I'll be renting a car with a company with more options for my to choose from.