Cons: I tried calling the budget we were renting from the day of pick up to let them know our flight was later and that our pickup would be later. When the person working answered she told me to hold before I could ever speak. I was on hold for 15 mins at this point I am trying to navigate the airport and had to get on the plane without speaking to the woman working at all. Once we arrived at our location in Lawton we approached the counter told her we were here to pick up our car she then found our sheet rolled her eyes told us she doesn't have a car because we were supposed to be there at 12. It is now 3. I asked her they just give away all the cars that fast she said yes. Never once did she try to help us or anything. Her voice was one with aspiration and annoyance that we would even ask such a question. Needless to say because of this one employee I will pay more to rent from other vendors and never again from Budget. It is all about customer service and she had no intentions on making it that way.