Cons: I DO NOT LIKE EMPLOYEES WORKING AT GJT AIRPORT
Nov 22 2015
Pros: My plane was late called the counter and the clerk assured me she would be there when the plane arrived.
Dec 11 2015
Misleading, not well kept vehicle.
Pros: What did I like...my car got 30+ miles to the gallon.
Cons: Misleading advertising for available vehicles, Cars that aren't even made anymore. Ended up in a much smaller car than I though with dirty seats and no cruise control. Won't use again. Other companies like Enterprise actually end up being cheaper because they will not charge you a full 2nd day just additional ours.
Jan 8 2016
Pros: Front desk agent very friendly and as helpful as possible.
Cons: I rented something that appeared to be a small SUV, but the "or similar" turned out to be a Nissan Versa. Seemingly a bit different. I paid for one thing and got something completely different, without compensation. I'm done with Dollar.
Jan 20 2016
Pros: The customer service was totally unsatisfactory and the car was in less than acceptable condition. Upon returning the car I attempted to pay in cash and was told it was not a payment option, I was never informed before hand that credit card was the only method of payment. I strongly doubt I will be doing business with your company in the future.
Feb 9 2016
Poorly maintained car broke down at airport exit
Cons: The car Dollar rented us in the mountains was a disaster. This wasn't a decently designed and constructed compact like a fiesta, but tin can feeling mitsubishi complete with tiny wheels and all dented up. It felt unsafe from the moment we got in it, and stalled and then wouldn't restart as we drove away from the airport, leaving us stuck on the side of the road. The Dollar rental agent wasn't even apologetic. This car should never have been rented out in the colorado mountains in the first place and clearly wasn't inspected (dents) or checked to make sure it was operating properly. I wouldn't rent here again.
Feb 22 2016
Pros: Car was as expected - 4x4, modern, and clean.
Cons: Charged nearly double quoted price. Mileage limitations per day. Insane charge for refilling with gas (which luckily we avoided). Feels like one of those brands where you get a cheap quoted price then they find a way to charge you more with fees and CRAZY expensive insurance, leaving you with a bad taste in your mouth.
Apr 8 2016
Pros: I liked how helpful and easy it was to pick up and drop off. great rates as well
Apr 20 2016
Pros: Customer service was good. They waited until the plane came in even though it was an hour over due at 1000PM
Jun 1 2016
Pros: The vehicle was clean and dependable.
Cons: I was not told about being charged for additional mileage.
Cons: Alamo didn't have the car I reserved online. So they made me pay to upgrade my car. I was not happy about that at all. It should have been free upgrade since it was Alamo's fault. I won't be using Alamo again
Jan 16 2016
Pros: They had the vehicle type we were looking for and it and not too out of the price range I was looking for but hey, otherwise that vehicle probably would have been rented! Felt safe in the vehicle and could see my surroundings. Reliable and good gas mileage. Check in and check out went smoothly. Would rent from them again.
Feb 2 2016
Pros: The warm seat on my coccyx.
Feb 18 2016
Good service and value
Pros: Loved the Honda that I rented. Great car at a nice price. Counter help was professional and friendly. Small airport made getting to and from the parking area very easy.
Apr 4 2016
Pros: It was a low cost drop off fee for a one way rental. The car was adequate for our needs and was a low gas consumer.
Jul 11 2016
Booked my rental online...ONLY TO FIND OUT THE CAR
Pros: Nothing. I didn't get a vehicle.
Cons: The fact that my booking was confirmed, yet when I went to the counter, was informed that the website was making bookings for cars that didn't exist. They had absolutely zero available vehicles, yet I was "confirmed" by Alamo/Kayak. Would have wound up stranded in Grand Junction, had it not been for another gentleman who actually did get a vehicle who gave me a ride back to Denver.
Cons: Crack in vehicle's windshield, had to call in about it after leaving. They did not have it in a prior report.
Nov 20 2015
Pros: Great customer service at pick up.
Cons: Expensive rental for one day.
Mar 28 2016
avis is my love baby
Apr 11 2016
Pros: I loved the price and convenience online.
Cons: They couldn't find my reservation and I had to rent a cab to drive 80 miles to the next airport.
Sep 3 2016
Pros: The price thru Kayak was awesome! A better price than Avis could give me by far. The reservation online was easy.
Cons: The car didn't look like it had been cleaned when we got it. I also called the Avis location multiple times to make sure they had available car seats and was assured they had plenty- but didn't have a single one when I picked the car up. I had to wait for them to bring one from another location.
Pros: The gas mileage the most. It was a Smooth ride and it fit all of our stuff.
Cons: When we picked up the van we had to wait almost 30 minutes to get it. And I asked to see the guys I'd and he said we don't have any. I asked because he looked dirty and smelled like he hadn't showered in a week. His close were dirty too. When we dropped off the van the lady was rushed and just wanted to get us out of there.
Feb 23 2016
Pros: Staff was friendly and helpful.
Sep 16 2016
Pros: Good service easy drop off
Sep 10 2016
Customer service & car sucked
Pros: I liked the overall value and price
Cons: I didn't like that budget couldn't accommodate our full size car when it was having trouble. Instead of an up grade they wanted to down grade us to a compact car. Then customer service laughs at me. If u started with customer service it would be ten times better .
Cons: I was unpleasantly surprised that I was not tole when I chose to prepay the gasoline that I would not be reimbursed for what I did not use. As it turned out, I only used 1/4 of a tank of gas. I could really have used that extra $40 for my trip.
Feb 26 2016
Bang for the buck
Pros: Because the type of vehicle I had reserved was not ready, they gave me something bigger at the same price...and that price was actually lower than what was shown when the reservation was made. Hard to quarrel with that!
Sep 11 2016
Pros: It was a great deal for a 1 week mid size SUV rental.
Cons: It was not indicated on my reservation that there would be a one way $100 charge - which was a surprise to me when I received my final receipt. Additionally, they failed to apply my 5% enterprise discount at checkout - which had been in my original reservation. Customer Service was completely confused and struggled to resolve this - it was frustrating.
When I showed up to pick up my vehicle let they ha
Cons: When I showed up to pick up my vehicle they had no cars left. I asked to upgrade when they did have more cars driven in from a nearby hertz. They said "those are for the people who reserved a larger car" and that I reserved a economy. I mentioned that they gave away my car so why can't they alow me to have somebody else's and if they would please tell me why they gave away my car. When I asked her to explain she simply said "no" honest to God she said no she won't explain. I recorded this conversation on my phone. Will be happy to send the video of this conversation. I was calm and did not yell. I just simply got "no" for an answer when I asked if she would explain. Was a arrogant horrific answer.