Disappointed with available selection
Cons: I had reserved a car that was listed as a Ford Escort, or similar. No big deal. My beater car is an escort and it has a big trunk. When I arrived to pick up my rental, they had two cars to choose from. Both of which were hatchbacks with very limited space for luggage/cargo. I expressed my disappointment with them considering there were probably 50 cars on the Hertz lot, but none of them were for rental as they were for sale. They couldn't even upgrade me to a larger vehicle because there weren't any available. I declined the rental and asked for my $36 insurance refund and they said I would have to go through Kayak to get the refund. I know it was Thanksgiving weekend, and cars were scarce, but they should advertise if it is a hatchback or a regular car.