Pros: Price was truly a bargain!
Expected a clean car. Windows were dirty inside and out. Mirrors dirty and had some gooey substance on them- hard at night to use! Since rental area was understaffed perhaps service is too?
Location at airport confusing and difficult to return car to.
Mar 30 2016
Pros: Every thing went very well. Thank you. I'll be back
May 26 2016
Cons: Car smelled of smoke
Aug 3 2016
Pros: The fine print in contract
Cons: On return I was charged $13.99 more than the Kayak price. When questioned, the customer representative was very rude, Apart from rudeness I saw two issues. One, the fine print in the contract and reasoning behind such an unfair practice. The contract stated a "mileage" surcharge will be added if the car is not return with full tank if the miles driven in less than 75 miles. I have made sure the tank is filled up a few miles before drop off. The terms were not clear and did not appear in the terms when I signed up through Kayak. Two, the mistrust of Budget. Three rudeness has no place in dealing with customers even if the customer is upset.
Aug 30 2016
Pros: Great car for a full size although the engine was lacking in power.
Cons: When arriving from the terminal there were 10 people waiting in line and only two people there to process the rentals. One renter had a problem so everyone had to wait entirely too long.
At return, there were cars everywhere and it wasn't clear where to drop the car. Finally someone came over to help but it was very confusing.
Change engine oil light was on.
Oct 26 2015
Cons: HALF TANK OF GAS WITH NO $$$$$$ ADJUSTMENT
UNRECORDABLE SCRATCHES ON CAR
Nov 2 2015
Budget airport shuttle
Cons: Upon arriving at Philadelphia International airport I waited outside bag claim for 40 minutes and no budget shuttle came around tp pick us up to take us to the rental car center. Finally one budget car renter like myself asked the Avis bus driver if he could give us a ride. He did and dropped us off close to budget where we had to walk over to finally get our car. Upon entering Budget to sign the paperwork, I found long lines. Was not a pleasant experience!
Nov 6 2015
Cons: It took over 30 minutes to return the car at the Philadelphia International Airport. That is simply unacceptable.
Nov 14 2015
Pros: The price offered was excellant.
Cons: Budget places a hold of $200 on a card even though my rental was for $34.
If using a debit card Budget runs a credit check using Equifax. This agency is the most subjective and unfair of the lot! I have $8000 in my checking and a credit rating of over 700 by all the other agencies but Equifax. Budget was unable to rent me a car as I no longer use credit cards, only debit. I was stranded at the PHL airport for 4 hours trying to get another rental car for under $250 for my one way oneday rental. I ended up renting from Enterprise for 3 times the rate but Great service with no problem with my cards or credit rating. Enterprise will gett my business from now on! Budget, not so much.
Nov 25 2015
Terrible - avoid at all cost
Cons: Took 40 minutes to pick us up. Car was dirty and had tire problems, not helpful and the heat didn't work. 30 degrees for a Florida boy. Never again
Pros: I liked the fact that it the vehicle was very clean and comfortable and came fully equipped.
The rate was reasonable - even the rate to replace the gas, which is often exorbitant.
Cons: I EXPRESSLY chose Firefly because their listing said IN TERMINAL.
They are NOT in the terminal.
This meant I had the drag my 86 year old mother all over the airport and shuttle area to get our rental car.
Also, they were short on staff meaning I literally waited at least 35 minutes to complete my transaction. The fact that my vehicle (which had been out for an oil change) had to be added back into service mad it even longer. The poor folks in line behind me probably waited 45 minutes....that's just crazy wrong!
Oct 19 2015
Pros: They were so easy and accommodating!!
Oct 19 2015
Could not rent a car!
Cons: Our flight was delayed and by the time we went to rent, Firefly was closed but we were not notified that Firefly would close at 11:30 pm. Yes, we were shunted to Thrifty, who did rent us a comparable car at a comparable price, but if it weren't for a really nice and knowledgeable shuttle driver, we would not have known to go there (to Thrifty) instead.
Oct 22 2015
The car was not similar at ALL!
Pros: It was a fast rental process.
Cons: The total of my rental was $148.55 including the insurance but I found a separate charge of $45 on my credit card from the insurance company.
The car was not similar to a dodge avenger at all!
Nov 1 2015
Cons: The employee did not clearly explain policies about gas and insurance requirements and seem to be attempting to encourage us to spend additional money on additional features that were not necessary.
Nov 2 2015
Pros: the price
Cons: First car smelled horrible, second car was dirty but I was running late and didn't want to go for a third. Airport shuttle took over 30 minutes because "they weren't busy so didn't want to run more shuttles" although competitor shuttles (hertz national etc) were running frequently. Staff were not at all helpful. I tried to contact customer service and they didn't really do anything.
Would never use them again.
Nov 11 2015
Big Bang for the buck
Pros: Car had 30K miles on it, but drove well and, because of the value, allowed us to upsize it.
Cons: Could have been a tad cleaner.
Nov 15 2015
Cons: I wasn't informed that they would be placing a $200 hold on my credit card. The booking said the rental location was "in-terminal" and it is definitely not. The staff were unprofessional and it took an incredibly long time to process my information.
Nov 18 2015
Ups and downs
Pros: Car was nice enough
Cons: 1) listed as 'in terminal' but had to take a five minute shuttle ride. Not sure if this is a Kayak mis-classification or if Firefly is misrepresenting.
2) shuttle was infrequent and/or slow. Watched at least four Hertz shuttles go by before the Firefly shuttle showed up.
3) There was literally no one at the rental counter when we got there, and no one showed up for a good 3+ minutes. Seriously?
4) Upon returning the car I was told I had to go back inside to close out my order. Not a good customer experience.
Just kinda wacky. The most important part (the car) was fine, but the other fringe stuff makes me not want to use them again....
Nov 18 2015
Car was fine, but...
Pros: Had no issues with the car or customer service at pickup/dropoff...but --
Cons: it took an hour (ONE HOUR!) to be picked up by a shuttle at the airport. That's just ridiculous.
Pros: We were helped at the kiosk is so much faster.
Jan 1 2016
Hertz at Philadelphia International Airport is ran
Pros: The car ran.
Cons: Basically everything. The $50 i agreed to online and commited to during pickup for a single day of rental almost turned into $130 at drop off. Car took forever to pickup because they overbooked rentals so I almost was left without a vehicle. The windshield wipers were terrible which didn't facilitate the 3 hour trip through the rain. The brakes were equally terrible. I dropped off my family at Hertz in the airport before going to fill up the gas tank but meanwhile an employee checked the car in and charged me $10 per gallon (local gas prices = $2 per gallon) while I had asked to revert the charges so I could make a quick trip to a gas station considering I showed up almost 2 hours early for the return. The answer I got was "it's too late, already done". I asked for the manager who agreed to give me a one time "discount" on the gas and charged me only 200% of the local prices rather than 500%.....yay. The manager asked me to do a phone survey which I agreed to but he used MY phone to dial the number and then proceeded to ask me questions and do the phone survey HIMSELF. In fact, when he asked me how likely i was to ever recommend Hertz on a 0 to 9 scale I answered 3 and I watches him press the number 9 on the krypad. Absolutely unprofessional and unacceptable.
Jan 6 2016
Pros: quick to terninal
Cons: Ridiculous gas fee.
Jan 23 2016
Thanks to Wayman and Greg!
Pros: Wayman offered a new service in which he drove me directly from the Hertz location to my gate, at no additional charge.
Cons: The communication could have been better re: what I needed to clean or remove and what I could leave behind, to expedite my leave-taking process.
Feb 24 2016
Pros: The car was in decent shape -- clean and ran well.
Cons: Shuttle from the airport took 20-25 minutes to arrive. Driver was rude. Service was rough at the lot. Car had 40k miles. Gas policy is outrageous.
Feb 26 2016
Pros: New vehicle
Cons: Waited 15 minutes for shuttle, caught a ride with Avis bus
Directed to a parking place all the way across the lot to get my car, and the space was empty. Had to walk all the way back across to office to get assigned another car.
Neither of the above would have been bad if it hadnt been 100 am and after dealing with a plane delay.
Mar 3 2016
Cons: PHL representative was very stingy with the meter for gas. charged me 25 unnecessarily for "not returning on full" when the indicator was halfway on the full line. not to mention this was how much gas i received in the car in LGA when i picked it up.
Mar 6 2016
Pros: Good service, good people.
Cons: Car wasn't very clean.
Mar 6 2016
Pros: ready to pick up on time;
Cons: 1. 5 hour rental= $140===>really absurd
car was not cleanup prior to rental; dirt and garbage inside the car
windshield was so dirty that I had to stop and clean it prior to driving..then no windshield washer fluid.
poorly done by the philly airport hertz people
Apr 27 2016
Pros: The rental process was so easy and after talking with me the agent actually upgraded my rental at no extra cost. The pick up and drop off areas were very clean and my car was brand new. Highly recommend them.
Pros: As mentioned in their commercials, Avis tries harder. Good service and easy pickup and return.
Dec 1 2015
Pros: No issues returning
Cons: Had to wait with 10 people at PHL airport for shuttle van to rental car center. Shuttle driver was noticeably rude. The waited another 30 min for car at rental center after completing paperwork. Manager seemed to be having a problem with employees
Jan 24 2016
Pros: Avis personnel excellent
Feb 23 2016
waste of time/money
Cons: If I can pay for insurance and a reservation via app with a debit card I should've been able to complete pick up with one as well. Still waiting on my refund.
Mar 2 2016
Pros: The car was modern and clean and the price for the week that I rented was top notch. I would use this company again.
Mar 23 2016
Pros: Good personal service and pleasant manner from each individual employee.
Cons: Trying to find a gas station near car rental return location, then waiting for shuttle after returning car.
May 2 2016
Cons: My car had MULTIPLE scratches and dents, including what looked like the remnants of a sticker across the ENTIRE driver side.
May 8 2016
Watch out for inappropriate gas charges if you dri
Pros: The car was brand new, less than 500 miles. Easy check in and drive out. We did not purchase the pre-pay for gas, as there is a station less than 2 miles from the airport, and we filled it, and had a receipt on the way back.
Cons: Upon returning the car, we got our receipt and there was a 16 dollar charge for fuel, because we drove less than 75 miles. The check out guy called it a "computer glitch" that they need to fix, he was not interested in fixing it there, as there were a lot of cars coming in, "I will take care of it later". That was not acceptable as I had no confidence that he would remember to do this, so he had to take me inside, get on the computer and re-charge. That one ALSO had the charge so he did it again. On reviews such as yelp, this gouging has been going on since at least before 2013, so, what "computer glitch"? It is a shameful money-grab.I would have given a level 5 for this review otherwise, however I found this practice so disingenuous that they only earned a 2
Sep 27 2016
Badly treated by corporate customer service; good
Pros: The car itself was nice, though there was a little bit of trash left in there when I picked it up. The people at each branch were friendly and efficient. In Greenville, SC, where I returned the car, their computer system was down, yet the gentleman still provided good customer service. However, I was treated extremely poorly by the corporate customer service over the phone (see next half of the review)
Cons: Although the Philadelphia and Greenville branches were great (see first half of review) the over-the-phone customer service on the corporate line was abominable. I was requesting the possibility of changing dropoff locations, and I was treated very badly. Not only did the pricemore than triple for me to drop it off 400 miles closer than planned (so I just chose to stick with the original dropoff location), but the gentleman on the phone mocked me and raised his voice. Disgusting behavior. I gave the overall experience a "mediocre" rating for this reason, because while the rest of the experience was good, this man ruined it before it started.
Pros: Due to trouble with the mechanics of the car Rent a Wreck is refunding a day's charge. This should be back in account within 3 days, they say.
Cons: The muffler came semidetached and it sounded like a street rod. I'm nor sure if this was a safety hazard or not but it wasn't good.
Oct 29 2015
Do NOT use this company
Pros: Nothing really!
Cons: The dispatcher were rude!
The van was in need of maintenance - exampke, wipers were old and cracked.
It was a big hassle to get into the lot and find the car. The lot attendant was very rude!
As my wife concluded, they have ZERO customer service.
Dec 21 2015
Barely worth the slightly older car
Pros: Slightly cheaper price
Cons: Had to call to find out that we wanted the Colonial Airport Parking shuttle after we waited for a while hoping for a Rent-A-Wreck shuttle.
Car smelled like cigarette smoke and windows were a bit foggy on the inside.
The office wasn't marked
The guys at the drop off place weren't particularly helpful with my questions.
Jan 4 2016
Pros: Convenience, not having to fill out paperwork on-site and just being able to jump in the car and go, great price and quality vehicle
Cons: Lack of flexibility with return time
Feb 4 2016
Pros: pricing was one thing
Cons: . a little seedy. car was not clean inside or out. the rental signing process a little outdated and in an uncomfortable setting. In the end, the pricing was not that much cheaper than the nationals/brand names. The policy about the rental period is strict. severe penalty for dropping off after 24 hour period...so ridiculous that I uber'ed to a couple places after I returned the car. My flight came in early and I picked up an hour earlier than anticipated but was leaving at my expected time 26 hours later. 2 extra hours was double the cost.
Feb 21 2016
Pros: The gal at check in was very nice.
Cons: Car smelled like cigarettes. A caution air tire pressure light was on at all times, but there was a little not that said to ignore the light. This was a little worrisome.
May 11 2016
Car not back to rent and wanted to charge a holdin
Pros: Did not rent, because the price change when I got to the rental place.