Pros: Everything went well: they were polite and professional and efficient. The car was in great shape and easy to drive. No one tried to scam me and claim I damaged the car weeks after I left it (so far).
Cons: Dropping off at the Bangor airport was a little confusing - there was no one in the rental car return parking lot and all of Budget's parking spaces were full. I had no idea what to do, and they had not given me any direction about drop-off when I rented the car. However, this was easily solved: I just called the number they provided, a live human inside the airport answered, and gave me clear and useful instructions from there.
Aug 23 2016
Pros: Quick and friendly service
Dec 28 2015
Pros: the girl that attended to me
Apr 18 2016
Let's clean the windows!
Pros: Staff, very nice.
Ford Focus provided a comfortable quiet ride, handled well and had nice features, including a cruise control that a had a digital display allowing you to see exact speed that you were set. The side view mirrors provided great visibility .
Cons: Picked up car late at night & didn't realize that all of the windows needed cleaning.
Jun 20 2016
Great car rental
Pros: The Ford Fusion was the perfect car for our sometimes group of 5.
Aug 22 2016
Left stranded at the airport
Pros: Clerk was very knowledgeable and polite. She was helpful enough to point me to two competitors who were happy to rent vehicles to me (and to upgrade me at no charge).
Cons: Learned upon arrival that the debit card I paid with would not be accepted. After significant back-and-forth I just went to Enterprise. Went $200 over budget but at least I got home.
Aug 23 2016
Cons: Due to a canceling of our flight by American Airlines, we had to drive to Boston Logan Airport to catch a flight home. Returning the car cause me to stand in line for an hour!!! Even with 5 employees/agents!!
Sep 6 2016
Good choice in BGR
Pros: Clean, well-functioning car; friendly staff
Cons: Computers were down so long wait for pick-up
Oct 15 2016
Reservation not accepted
Pros: Price quote reservation
Cons: Budget Bangor Airport didn't accept reservation. We were charged much more than upon online Kayak reservation. Very disappointed. Please refund