Cons: I booked a car under a 4 dollars a day rate, plus insurance which I got online. After arriving at the counter, they told me that I needed to get an additional insurance that woul triple the cost that I had already paid for. That was not written anywhere online, which makes me think that they weed knowingly withholding information in order to get the business. I cancelled the booking at the counter and still got a charge to my debit card which now I have to find a way to get rid of.
Aug 14 2016
BE AWARE OF SCAM
Cons: First they don't tell you the fees for your car rental will be 4X what you thought it would be. Then i bought car insurance they the website but had to buy it again or leave a $900 deposit. They did not note that a license plate was not on the back of the car. I was told it will be $180 fee to replace it. I have pictures if they try to say it wasn't
Extra charges for insurance were not listed on you
Pros: The car
Cons: The website made it seem that my rental would be $28, and that that included all taxes, fees, and surcharges. When I arrived, I was informed that I would also have to pay for insurance (by law in Costa Rica), and therefore had the option of paying $80 or $170 for insurance. I chose the more expensive option, because the $80 option required that I put down a $2,500 deposit. The website should make these charges clear before booking. Had I know about all of the extra charges, I would have taken the bus. But I didn't, and by the time I found out I was at the rental agency and it was too late for me to catch the bus. A refund or voucher from Kayak of some sort would be nice, but I don't imagine that will happen.