Disorganized crew that day..
Pros: Personal had trouble operating the car, made promises after issues appeared not fixable (trunk would not open due to additional safety lock only the boss knew about), promises including car upgrade, insurance included etc - eventually we got the same car (a good move) with a fixed trunk safety, mileage credit big insurance and other credit was still debated after slmost 90 minutes of waiting and being promised three different cars that were cleaned and readied (528i, X5, inf QC80). Just rush if would have been fixed much faster and with less debate. I ding min costing 30 extra if the car is the right one but get things moving if there's an issue with one car, pls!
Cons: Improvement in the training of the personal.