Pros: Was a quick in and out at pick up and drop off--very friendly too.
Sep 19 2016
Pickup was the only problem
Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff.
All the rest was ok, though; once I sat in the car, it was a good experience.
Sep 29 2016
Pros: Car was clean
Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
Pros: i rented this car in the White plains city office. I needed to bring it back it on a Sunday late afternoon after office hours.So they allowed me to return it at the airport for a small fee. This made the whole experience so convenient , hassle free.
I really appreciated it the policy.
The entire process was pleasant, efficient. Maybe cause its a small airport.
The car overall was a good value.
Cons: The key ring sucked. the little id tag kept falling off the key itself. That was a pain.
Sep 6 2016
Pros: We thought we were getting a Ford Focus with more room. The car we got was cramped.