Pros: Pick up and drop off were the best part of the experience. They had only 3 cars to pick from; the first didn't start and the second had bald tires that my husband had to point out. When he mentioned the tires the rep said, "so you want to try the other one?"; no I want to drive the one with no tread. Typically I've had good luck with Hertz, I'm assuming the issue is with this location.