Cons: Cancelled after calling twice for information and each time was given incomplete and differing answers.
Aug 14 2016
Pros: I got upgraded to a Mazda 5 which came in very handy as my daughter was moving that week. Staff was great during pick up and return. Overall a great experience.
Sep 15 2016
Pros: Everything was great. Upgraded us without us asking. Superfriendly. Very accommodating.
Thank you enterprise!
Sep 24 2016
Cons: We requested an Altima type full size car. The car we were given was a Scion. Although it seemed fairly good sized we thought is might have been all they had at the time and maybe a lesser grade. It was a funky looking car with almost 47,000. We have never had a rental car with that many miles. When we returned the car and inquired about the "grade" of car the agent said that he would do whatever it took to make us happy. We weren't upset just wondered if this was the grade of car we requested. He actually said it was a "special" and an upgrade. We didn't pursue the issue. The car worked fine and we definitely could pick it out in a parking lot!
Pros: They were conveniently located in the city center. The agent was by himself when we arrived soon after they opened, but he was very helpful. Perhaps we were scheduled to drop off at the airport location, we were super-upgraded for free.
Cons: Nothing really. If we must, the upgrade was a bit too luxurious (we'd requested an economy car, as it was just two of us with not much luggage, but got a Cherokee. Hmm, extra gas...)