Pros: Well priced, easy access and flexible extension
Apr 7 2016
Pros: Good new car, ran well and was clean.
Cons: Was told to return car with full gas tank. When got in car, gas tank was actually at half. Contacted pick-up office, and they were going to change all documentation. When I arrived at drop-off location, documentation had not been changed and slowed down return process.
Jul 6 2016
Not bad if you like driving a garbage truck
Pros: It was easy to get in and out of the facility.
Cons: The car we picked up clearly hadn't been cleaned as there was still dirt, sand, and dead bugs throughout the car. This may have also contributed to the musty odor within the car. I expected a vehicle in better condition from a company like Budget. At least a clean vehicle wouldn't be too much to ask for.
Aug 25 2016
Pros: Very convenient. Quick and easy. I have had consistently good experiences here.
Nov 13 2016
Cons: Car had 33k miles on it.
Jan 8 2017
Pros: no hitches at all.
Cons: No problems to report
Jan 10 2017
A matter of taste
Pros: I have rented several times from Budget and driven great cars. This time I got a Chevy Malibu and the car was extremely uncomfortable. I only had it for one day but I wouldn't have wanted to make a long trip in it.
Feb 9 2017
Pros: It was easy to pick up and drop off
Cons: Did not like that everything on the dashboard was in sanish...did not have time to read the directions to change to English.
Mar 16 2017
Hilton Head agent was not friendly or helpful
Pros: The car was fine and the agent in Savannah was friendly
Cons: I had to change the pick up time on line and the reservation inadvertently had me returning car to HH. The agent told me to change it to drop off in Savannah it was $15 more even though my original reservation had me returning to Savannah. The HH agent was very snippy. Come to find out from the Savannah agent the reason for the increase was the modified reservation added liability insurance without me knowing it. The HH agent never told me this so I ended up paying 50% more
Cons: Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.
Feb 27 2017
Easy to pick ip, friendly service, great price
Pros: The pickup was quick and easy. Nice car. Very easy
Mar 12 2017
Young Driver Fee
Cons: I am 24 so I accept that I needed to pay an extra fee. However, when I booked, I correctly input my age. I was not charged the fee until I actually picked up the car which I found frustrating.
Also, there was no cruise control.
Mar 16 2017
Cons: I made a reservation and specifically asked there was a car available on the phone while speaking to a person, not the computer, but when I arrived to pick my car up there was not a car there!!! When I questioned the attendant, he said there was nothing he could do for me. Consequently, I ended up spending over $100.00 more than I should have because another rental (Hertz) said they only had a van. I believe this should be Alamo'so responsibility. I also believe the attendant could have been much more helpful! He at least could have checked with all the other rental companies to see if there was a cheaper option. I would really like a response!!!
Mar 20 2017
Cons: First time to the airport so it was a little tough to find.
it was unclear if my hertz gold account was applied
we weren't able to look at the car together to inspect it, i just had to take pictures
Mar 24 2016
hilton head rental
Pros: we got an upgrade at no cost
The price was reasonable
Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport.
The car knocked and I felt like something was going to fall out of it
Sep 12 2016
Given car with tire problem and forced to pay for
Pros: The employees were really nice at the Hilton Head desk.
Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."
Dec 13 2016
Pros: No line. Agent was personable.
Jul 28 2017
Buy your car insurance online beforehand
Pros: Great car, easy check in/check out, good price.
Cons: The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.
Aug 8 2017
No car available and poor customer service handling it
Cons: I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.
Cons: There was no car available at the location or on the whole island.
Mar 8 2017
Pros: All good.
Mar 20 2017
Pros: Nice car. Pick up and return easy.
Cons: The price.
Apr 7 2017
Not happy with car
Pros: Car ready when I arrive. Quick return.
Cons: There was no cruise control. This was not stated to me at check-in. Yet the agent asked where I am going. I was traveling over 800 miles in 2 days. The agent asked me about other things. The brakes pulled a little. Gas mileage on an small car was not great. There was a refundable $200 deposit that was never told to me before I booked the car. They had my credit card. Why do they hold $200. I am not a new driver. Had better experience with other car rental companies in the past.
Apr 15 2017
Cons: The Thrifty agent was not there, so I was stuck without a car and I was trying to make a flight at a different airport. I had to rent a more expensive car at Hertz in order to make the flight. This was awful, and I am going to contact Thrifty reimburse me.
Cons: Failed to have my reserved vehicle causing me to rent a car from another company at 10 times the original rental rate. Not $10. Orders of magnitude. Then demonstrated no concern over not having vehicle. Should be sued by the attorney general.