Cons: Additional $$$$ charged. Associate Leslie Inge not at all helpful or friendly.
Apr 14 2016
Issues with pickup
Pros: 1) I was happy to be able to rent car the afternoon before for the next morning.
2) Though there was an issue with pickup due to system being down, I appreciated that owner/operator letting me take car after taking picture of my license and credit card for input into system once it was back up again, so I could get on my way. He also provided me free upgrade for the inconvenience and let me choose the car I wanted, which I also appreciated.
Cons: Pickup was at 8:00am and rental office scheduled to open at 8:00am. However, even though he had been there since 7:00am, the owner operator/president didn't open doors until 8:40am since system was not functioning properly due to storm the night before. We had talked to him at 8:05am on phone and asked if he could at least open the doors to let us sit inside since it was cold (there were two parties waiting); he said he would but didn't until over a half hour later after we had called him again.
Cons: I waited twice in line on the Saturday after New Years. No one but me had a reservation. The kid gave me the wrong car my first time through line. Made me get in the back on the line to get the right one. NONE of these people had reservations but me. So they were shopping which cars they wanted while he did the paperwork. It was stupid. Threw me the keys to a Chrysler 200 and I had reservation for a Chevy Malibu. Gave me zero direction with the car and it was dirty with a scratch on it. On the way to jacksonville I was trying to put gas in it and couldn't figure out where the gas cap release was. Was late getting it back and they charges an extra day. Hertz doesn't care about jack squat. And I will never use them again. But Kayak was ok.