Cons: I was told at the Hertz desk at LAX that Kayak made the reservation at a different location and I had to pay an additional $82 on top of the $170 I'd paid Kayak to get the car. Very frustrating and given little to no choice when you are in the situation. Hertz would not contact Kayak and claim of course they have no affiliation nor can control the pricing/mistakes made by Kayak.
Nov 18 2016
Pros: Staff young car drop off was great. Price was good too
Nov 22 2016
Pros: You did not book my reservation correctly. You can confirm with
your records that I asked for a car to pick up and drop off at LAX, however you booked my drop off at some unknown location. If the Hertz personnel had not been kind to fix that for me I would have needed to rebook...a complete waste of my time and, likely, at additional cost.
Cons: I won't use KAYAK again.
Nov 26 2016
Felt like a scary movie set
Pros: Umm price?
Cons: It took forever and a long walk to get a bus to take us from the airport to a dark abandoned post office off the airport. Then we had to wait another 30 minutes to get picked up from that location to the actual rental office. We then we took to a dark alley to pick the car up and try to look at it to make sure there was not damage. Uh in the morning we found damage that could not be scene in the DARK.
It took 3 hours from start to finish. Will not do that again and wouild rather pay a bit more to have been out of there.
Dec 6 2016
Save yourself trouble
Cons: Don't fall for the cheaper rate at the Lowe's location. Just spend 30 more bucks and use the LAX one instead. The Hollywood location inconveniently leaves out the fact it closes at 12 noon on weekends.
Feb 19 2017
Cons: Rotten food in one passenger door
Mar 9 2017
Kayak booked ONT car in LAX
Pros: Clean car
Cons: Wrong Airport LAX not ONT
Car was 4 times the price
Mar 14 2017
No available car !!!!!!
Pros: Nothing because there was no available car. I had to find a last minute solution.
Cons: What about just asking if there's any available car before confirming a booking
Mar 20 2017
Unable to collect car
Cons: I had my credit card stolen a day before picking the car up. I turned up to be told there was no way I would be able to collect the car without that credit card. My backup card was a debit card. Despite the fact that most of the payment was already prepaid they did not allow me to change the card over to that card as they do not accept debit cards as a general policy. I was really disappointed with their assistance in what was already a stressful period. The staff at the site were somewhat sympathetic but those on the phone were not. In the end I had to cancel the trip and was out of the funds to rent the car.
Mar 20 2017
Cons: it was too far from the airport so we used a closer hertz dealer--sorry