Pros: Frontier truck was clean and great on gas mileage.
Cons: Called 1-800 number night before and they said i could pick up truck earlier. When i got to location 3 hours early they did not have truck! They couldn't even tell me if it would be ready for noon schedule. They sent a man to pick one up at Dallas airport and he came back without one. So i waited several hours for nothing. Seems they rented unit before guy got there. Then they transferred one in fro Mesquite. Waited again. Then truck arrived and I was able to leave after waiting past noon my scheduled time. The manager at location was great but had no support from regional team and was put in a terrible position. even 1-800 number customer service was poor! When I dropped off truck LAX rental team gave me a $40 voucher for dealing with issue! Hertz needs to work on customer service from booking and regional support of rental centers. Local teams were great but regional support was poor. Taking a 24 hr road trip was extended 4 hours due to Hertz inefficiency!
Hopefully this was a one time issue.
Sep 19 2016
Slow pick up time
Pros: very friendly, apologetic staff
Cons: had only 1 computer, and a lot of calls (Cowboys 1st weekend to play, so volume was high); caused extra delays for my service as I waited for computer to become available for my own reservation (took nearly an hour)
Sep 19 2016
Hertz two locations 2 different services
Pros: Everything but the initial pick up location. The second location was excellent. I was treated with respect and offered what I needed. The car was comfortable clean no complaints there.
Cons: My first location had no car for me even though I had booked ahead. The customer rep was not nice and when I tried talking to her she was least bothered as a matter of fact eating McDonald's while I was having my melt down on not having the very car I was spotted to pick up. I eventually ended up in the downtown location and received the best service.
Sep 22 2016
Pros: Car was Clean
Cons: When I arrived at the location they did not have a car for me. the agent told me that she did not have a contact number for me so could not call to notify me. A car was finally located however it was not the size/type car that I rented. I called later to try to change the drop off location and was told that I was unable to change the location as it was a pre-paid rental.
Oct 25 2016
Got a great deal!
Pros: The car was great on gas and drove like a champ from Dallas Texas all the way to Pittsburgh, Pa.
Cons: When I went to pick up the car, although I booked a mid size 2 weeks in advance, the only car available was a compact car for me to use and it had not been washed, vacuumed or Windows cleaned. I had to stop at a gas station to clean the front windshield. I was informed that I couldn't even upgrade because all the other cars available all needed oil changes. The compact was the only option I was given. The person did however lower my rate.
Cons: Didn't have the 15 passenger van I requested
Oct 19 2016
Rental to go out of town
Pros: The associates were friendly and attentive
Cons: The SUV I wanted was not ready and I was offered a Jeep Wrangler instead which I took. The vehicle was not as plush or comfortable as an SUV would have been, no Bluetooth, no navigation or back-up camera, no satellite radio. It was a cloth-top Jeep and it was noisy to drive, not really suited to an urban or suburban setting. I chose to keep it but would not do it again and hate my original choice was not ready at the time of pickup