Pros: I don't see a lot of difference with car rental companies, so I usually go with the best deal. This fit the bill and I esp. appreciated that the refueling option was so reasonably priced.
Mar 30 2016
Long Line to pickup, inefficent dropoff
Pros: car was clean and of the class we reserved
Cons: The line was long and slow on the Saturday evening (10:30pm) we arrived. Desk staff was not efficient and seem unenthusiastic about helping. At drop off, the staff insisted we show a receipt for gas purchase. We didn't save the receipt because in past experience, the staff simply turn the car on an see the gas tank reading full...which ours was.
Apr 21 2016
loved the hybid
Pros: I really liked that we had a hybrid car. It was kind of fun to check out the features and we saved a lot on fuel! Only had to fill up to return and we only use a half a tank for four days. Check in was super easy and they were very nice, check-in and check out folks.
Cons: $15 a day for an extra driver. That's crazy. Others let spouse add on for free. Got a some information at check out that wasn't accurate but it worked out ok. We were told to check in inside on our return to used a different card for the final bill and we needed to bring fuel receipt. Neither was true. Minor argument between me and my husband but all turned out fine.
Jun 13 2016
Pros: The counter staff was really helpful with the insurance options, explaining all the details so I wouldn't purchase a product that I didn't need.
Jun 17 2016
Great in-airport location
Pros: across the street from baggage claim, cars located in parking garage- steps away- clean, new fleet
Aug 18 2016
poor road side assistance
Cons: the card had a slow leak in the front tire that eventually went flat right as i was leaving for an important event. i called road side assistance and they said it would be 2 hours to get someone to me and then i would have to take the car all the way back to the airport to exchange it. Why would they not just bring a car to me and take the other one back with them? i ended up having to pay for the tire repair myself and then they refused to credit me the amount back. I was late for my flight when i dropped the car off so they just ignored my request and said it was not their problem. Do not rent from Dollar.
Oct 27 2015
Cons: Wait at counter
Nov 1 2015
Cons: Car was at the discretion of the vendor and was smaller than the car described and pictured in the web site. Had to pay more for a larger car.
Nov 21 2015
Quick and efficient
Pros: Speed of in and out
Cons: Nothing. All good
Nov 23 2015
Cons: They were not helpful when we brought the price discrepancy to their attention.
Cons: I was told on the Kayak web site that I was going to get a Toyota Corolla equivalent and when I got to the airport I was told that my reservation was for a smaller car. I was very disappointed. I won't rent from Kayak anymore.
Aug 27 2016
Quick and friendly return
Pros: Didn't have to wait. Check in person was very efficient and friendly
Sep 2 2016
Pros: Quick, easy and no problems.
Sep 5 2016
Sep 6 2016
Pros: Everyone was very helpful and efficient!
Sep 6 2016
Pros: the whole vehicle and nice ride
Sep 10 2016
Pros: Perfect easy sfordable
Sep 12 2016
Pros: Dropping off a rental car in Fort Myers is incredibly convenient. I waited no more than maybe a minute, was greeted by an extremely friendly employee and received my receipt and was on my way within five minutes. Exactly as a rental car drop off should be.
Sep 19 2016
Great Rate good customer service
Pros: Everything was great, will recommend to all my friends
Sep 22 2016
Pros: Easy to drop off. I was in a hurry and Jose helped expedite everything so quickly. He was extremely friendly! Would use them again in a heartbeat!
Cons: Car had loud rattle
Car had pronounced vibrations at highway speed
Dec 28 2015
Cons: It was not the truck I expected. It was not comparable to what was advertised. It was the only unit on hand and it could not perform my task. Almost 600.00 for 5.5 days was not a good value as I now had to hire and pay 250.00 to someone to do my work.
Also, on the day that I picked up the unit, it rained previously that day and road spray splashed up from passing vehicles. There wash no solvent in the windshield wash tank so for safety sake I had to get off the next exit and buy a gallon to fill the tank. I won't avoid Thrifty, but I won't recommend either.
Jan 5 2016
Pros: Car had two hundred miles on odometer and operated perfectly for three weeks. Easy pickup and drop off.
Jan 28 2016
Cons: They tell you that when you take rte 75 north from Fort Meyers to Tampa there is approx 70.00 in tolls and for 52.00 you can get a plate pass that allows you to go through the tolls instead of going through the cash booth. There was not one toll on 75 North!!!. i asked for a refund and they told me to read the fine print in the contract. No refunds!! they proceeded to hang up. DO NOT USE THRIFTY!!!
Feb 8 2016
Cons: Did not like the long wait times to talk to a live person on the phone.
Apr 1 2016
Pros: Check in and drop off very efficient. Comfortable car for the money.
Cons: Anything extra was very expensive
Apr 2 2016
look for deals!!
Pros: $86 for five days of full size car! Wow!
Apr 11 2016
Pros: Really affordable rental. I did my homework beforehand, though, so I knew I wouldn't get upsold. I watched a few of the agents try to intimidate people into adding features they didn't need/want.
Apr 15 2016
Cons: Had a long wait, found out we did not need to get the pass he lied to us, am being charged for gas when we returned a full tank.
Had to wait for a car to be ready. Was not good at all.did not get a receipt that we returned car on time, full tank and no damages.
Also signage to return was not clear. Not a good experience.
May 4 2016
Pros: Easy in and out, minivan was fully loaded, no hassle for add-ons