Pros: The rental process was efficiently handled, staff were friendly and helpful, and the car was perfectly adequate for my needs.
Nov 21 2015
diuble charged me on credit card after car returne
Pros: Not much
Cons: Attitude of customer service rep. Trying to upsell even after being told no. Trying to sell insurance when told insurance was there. Lying to customer in car availability
Nov 29 2015
Who runs this company?
Pros: The employees were nice
Cons: The seats of the car were absolutely filthy and when I brought it up with the guy at the rental office he said "yeah, we know." And then later talking to the manager, she told me that all the Kias with light upholstery have stained seats, like that was going to make it OK. I don't really understand why the CEO of the company thinks she should make her employees rent out disgusting cars just so she can earn her bonus for the year. It's crazy.
Jan 17 2016
Pros: Fine car, very clean. Service at the counter at pickup and dropoff was great.
Cons: Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.
Jan 31 2016
Problem and hassle free
Pros: Easy drop off and pick up
Feb 10 2016
Pros: The car didn't break down.
Cons: Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.
Pros: Due to the weather conditions and a lack of a pilot out original flight was cancelled, our make up flight was delayed enough that we would have missed out connection, and our third flight was late (but it got us to our destination)! Thrifty gladly accepted all of these changes with no fees, etc. the car we got was great, although much smaller than we had anticipated.
Mar 28 2016
Pros: Pick up in two minutes, $8/day, super easy.
Apr 16 2016
Thrifty charged more than my Kayak reservation!
Cons: When Thrifty sent the email receipt, they had charged more than my Kayak reservation by more than $25. There were no add ons. It appears then charged more in fees and taxes than Kayak stated.