Pros: Good customer service. They were willing to change vehicles when the first one I had was accelerating too fast and was uncomfortable.
Cons: The second car was semi-clean on the outside...waterspots all over the windshield and mirrors. Had not been cleaned inside. Found Pop-Tarts and food wrappers. Line was 5 deep with only one counter clerk available to take care of customers.
Feb 27 2016
Cons: Very slow at checkin and the worker was rude.
Jul 20 2016
Great car, mixed review on customer service
Pros: The brand new car I got from Budget & the drop-off procedure was great. Would highly recommend based on these two variables. In fact, the agent who checked me in upon returning my car was the very gentleman whose trainer from 4 days earlier was so very poor a communicator! He, fortunately did not learn this behavior from her.
Cons: The pickup procedure would have gone more smoothly had the woman who assisted me been more communicative. I understand she was training a new guy behind the counter, but each time she abruptly left my paperwork to go assist him, she never acknowledged the interruption! I travel a lot for work & have always found patience & kindness are my defaults when dealing with the ups & downs of travel - it doesn't always fix the problem, but it makes the entire experience more bearable. However, her inability or unwillingness to say a simple, Pardon me," before assisting her trainee began to really get under my skin as it added more & more time to my entire pickup experience. (I was only mildly irritated, but the rather lengthy line of customers waiting behind me for pickup was definitely more than annoyed but the time my transaction was completed.) To cap things off, her directions to my car were the complete opposite of where it was actually parked. Neither of these things are deal breakers, but kept me from giving strong marks across the board.
Pros: Loved the car. Staff was wonderful. Kept the car a day longer than planned, and they were good with that too. Will be going back there.
Sep 17 2016
I felt scammed
Pros: Seemed straightforward with a notice the night before from Enterprise for my Lic# and Enterprise# to expedite the rental process - presumably affirming my confirmation made a couple weeks earlier.
Cons: I arrive 90 min after the 1pm registered time due to a flight delay and was told they rented my assigned car and had nothing they could give me since the few remaining cars were claimed. When I asked why they said it was "policy" to not hold a confirmation after 60 min. They said they called my cell - they did not as there was no missed call registered on my phone. With a big smile they said "sorry". They said Enterprise all around was out and I should call other rental car places. Clearly they rented my car to a walk in for a higher rate and blew my reservation away. The perfunctory and impassioned response was most irritating. I called customer service - same thing.